Chapter 9. Case Study V: A Help-Desk Service


    Section 9.1.  Introduction

    Section 9.2.  The Help Desk Service

    Section 9.3.  A Performance Model

    Section 9.4.  Techniques for SPE

    Section 9.5.  Concluding Remarks

    Section 9.6.  Exercises

    Bibliography



Performance by Design. Computer Capacity Planning by Example
Performance by Design: Computer Capacity Planning By Example
ISBN: 0130906735
EAN: 2147483647
Year: 2003
Pages: 166

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