Chapter 9. Case Study V: A Help-Desk Service
| Section 9.1. Introduction Section 9.2. The Help Desk Service Section 9.3. A Performance Model Section 9.4. Techniques for SPE Section 9.5. Concluding Remarks Section 9.6. Exercises Bibliography |
Performance by Design: Computer Capacity Planning By Example
ISBN: 0130906735
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 166
Pages: 166
- ERP Systems Impact on Organizations
- Distributed Data Warehouse for Geo-spatial Services
- Data Mining for Business Process Reengineering
- Healthcare Information: From Administrative to Practice Databases
- Relevance and Micro-Relevance for the Professional as Determinants of IT-Diffusion and IT-Use in Healthcare