Troubleshooting Lab

In this lab, you will mail-enable a public folder and attempt to send an e-mail message to it. When it fails, you will correct the problem by configuring an e-mail address for the folder and then verifying it works.

Before proceeding with this lab, you must have met the requirements that were outlined at the beginning of the chapter, and you must have mailbox-enabled the Administrator account. Outlook must be installed and configured with a mail profile for the Administrator account.

Exercise 1: Create a Public Folder and Test E-Mail

1. Open Exchange System Manager and navigate to the Folders container. Expand the Folders container.

2. Expand Public Folders. Create a public folder called Feedback in the Default public folder tree.

3. Minimize Exchange System Manager and open Outlook. Send an e-mail message to the public folder [e-mail].

4. You will get a non-delivery report (NDR) almost immediately. Minimize Outlook when you do.

Exercise 2: Mail-Enable and Create an Additional E-Mail Address for a Public Folder

1. Maximize Exchange System Manager. Right-click the Feedback folder, point to All Tasks, and then click Mail Enable.

2. Wait a couple of minutes, then right-click the Feedback folder and click Properties.

3. Click the E-Mail Address tab, and then click New. Click SMTP Address, and then click OK.

4. Type [e-mail] for the address. Click OK, and then click OK again to finish (leaving [e-mail] as the primary address). Minimize Exchange System Manager.

5. Maximize Outlook. Send another e-mail to [e-mail]. You should not get an NDR this time.

6. Send a second e-mail to [e-mail].

7. Verify that the messages arrived in the public folder by navigating to the Feedback public folder in the All Public Folders container in the Folder List. There should be two unread messages in the folder— the ones you just sent.