Case Scenario Exercise


You are the Exchange Server administrator for Litware, Inc., a software development company that specializes in productivity software. Litware employs approximately 500 people worldwide and has an extensive network of clients and resellers. The Exchange organization consists of five Exchange Server 2003 computers located in different routing groups for sites throughout the world. The company is growing rapidly, and an aspect of the growing pains has been that communication between internal sales and support, and clients and resellers, has deteriorated. E-mail is not as effective as it once was because often there is a need for multiple people to be involved in a project or situation, with each communicating with a group of people. As a result, tracking progress is difficult.

You believe a public folder infrastructure would be better suited for the type of communication that needs to take place, and you propose such a solution to management. They agree that public folders have the potential to solve many of the problems, but they have some requirements that they feel must be met before you can proceed.

  • Requirement 1 Management wants to ensure that the public folders for the clients do not get mixed up with the folders used internally. Ideally, they don't want internal users even to be able to see the client public folders.

  • Requirement 2 Marketing is concerned about negative press and feedback, so it wants posts to the Customer Support forum to be screened by a support manager prior to being posted. They also do not want the Announcements folder to be cluttered with irrelevant messages; it should have only announcements posted to it.

  • Requirement 3 Accounting wants public folders set up for each client so they can post a client's account information, such as their aging reports. It is important that this information always be available, even if one of the Exchange Server 2003 servers goes offline.

Requirement 1

The first requirement involves ensuring that client public folders do not get mixed up with the company's internal folders.

  1. What is the ideal way to configure the client public folders so they will not be confused with Litware's internal folders?

    1. Hide the public folders from the address lists.

    2. Use a unique identifier as part of the name for each client folder so they are easily identifiable.

    3. Configure a separate public folder tree for the client folders.

    4. Configure a separate public store for the client folders.

  2. Explain why the correct answer to question 1 is the best choice.

  3. Which of the following software programs would be able to access the client folders? Select all that apply.

    1. Outlook Express

    2. OWA

    3. Outlook

    4. Internet Explorer

Requirement 2

The second requirement involves limiting who can post messages in certain public folders.

  1. The Marketing department wants to ensure that the Announcements folder does not get cluttered with off-topic posts. What is the best way to configure this public folder?

  2. What is the best way to configure the Customer Support public folder?

Requirement 3

For this requirement, the Accounting department wants to be able to post confidential customer account information and ensure that the data will always be available.

  1. Because the Accounting department wants to post confidential information for clients to see in public folders, what will you recommend for the solution?

  2. Accounting decides to use a public folder to post nonconfidential client files, and they need to ensure that the data is always available. How will you accomplish this?




MCSA/MCSE Self-Paced Training Kit (Exam 70-284(c) Implementing and Managing Microsoft Exchange Server 2003)
MCSA/MCSE Self-Paced Training Kit (Exam 70-284): Implementing and Managing MicrosoftВ® Exchange Server 2003 (Pro-Certification)
ISBN: 0735618992
EAN: 2147483647
Year: 2003
Pages: 221

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