| 1. | The three most important aspects of a project to stakeholders are: 
| A. | Cost, Schedule, Strategy |
| B. | Schedule, Quality, Risk |
| C. | Quality, Cost, Risk |
| D. | Cost, Schedule, Quality |
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| 2. | Quality in the U.S. dates back to:
| A. | 1970s |
| B. | World War II |
| C. | World War I |
| D. | Mid-1800s |
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| 3. | Quality checklists are used to:
| A. | Ensure that Quality Assurance steps were followed |
| B. | Keep quality inspectors busy |
| C. | Inform upper management where failures occur |
| D. | Prevent project audits |
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| 4. | QC measurements play an important role in improving project quality if they are:
| A. | Kept in a safe location in the QC organization |
| B. | Part of a feedback system to improve quality |
| C. | Reported to the customer only in the event of a dispute |
| D. | Recorded in the project archives as lessons learned |
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| 5. | The organization that controls the standards for quality is the ________.
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| 6. | Which is not true?
| A. | Quality is important to products |
| B. | Quality can be inspected into any product |
| C. | Quality can be influenced by cost |
| D. | Quality can be influenced by schedule |
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| 7. | Quality Assurance was preceded by:
| A. | Quality Circles |
| B. | Employee Empowerment |
| C. | Quality Control |
| D. | Inspection |
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| 8. | Conformance to specifications is one description of ________.
| A. | Grade |
| B. | Scope |
| C. | Quality |
| D. | Technical information |
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| 9. | The food at Wendy's and Spago's are both high-quality but differ in ________.
| A. | Objectivity |
| B. | Conception |
| C. | Scope |
| D. | Grade |
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| 10. | Prior to World War I, what was the focus of quality?
| A. | Statistical process control |
| B. | Inspection and identification of problems |
| C. | Appearance |
| D. | There was no quality focus |
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| 11. | Who is credited with the concept of "Zero Defects"?
| A. | Deming |
| B. | Crosby |
| C. | Ishikawa |
| D. | Juran |
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| 12. | Pareto's Law is sometimes called:
| A. | The 85/15 Rule |
| B. | The 90/10 Rule |
| C. | Pareto's Folly |
| D. | The 80/20 Rule |
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| 13. | After World War I and continuing until after World War II, what quality concept was developed?
| A. | Rigorous inspection standards |
| B. | Quality Assurance |
| C. | Quality Control |
| D. | Six Sigma |
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| 14. | After Quality Control, the succeeding process was:
| A. | Quality Concepts |
| B. | Six Sigma |
| C. | Quality Assurance |
| D. | Quality Circles |
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| 15. | The first recognized expert in quality, who is considered by many to be the "Father of the Quality Movement," was:
| A. | Deming |
| B. | Baldridge |
| C. | Juran |
| D. | Crosby |
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| 16. | What is the act of avoiding quality problems rather than inspecting for them?
| A. | Quality Control |
| B. | Quality System Work |
| C. | Quality Assurance |
| D. | Quality Managing |
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| 17. | A Pareto Analysis often uses:
| A. | Bar Charts |
| B. | Statistical Process Control Charts |
| C. | Normal Distribution Curves |
| D. | Linear programming |
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| 18. | Deming advocated:
| A. | Continuous improvement |
| B. | Zero defects |
| C. | Pareto Analyses |
| D. | None of the above |
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| 19. | As a direct result of Deming's work overseas, the Deming Prize is offered by:
| A. | Germany |
| B. | France |
| C. | England |
| D. | Japan |
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| 20. | Philip Crosby asserted:
| A. | Quality costs are sometimes too much. |
| B. | Quality is free. |
| C. | Zero defects is unachievable. |
| D. | Always use statistical process control. |
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| 21. | Ishikawa is best known for:
| A. | The 85/15 Rule |
| B. | The Fishbone Diagram |
| C. | Japanese application of Deming's theories |
| D. | The quality movement in the automobile industry |
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| 22. | After Quality Assurance came:
| A. | Quality Control |
| B. | Quality Improvement |
| C. | Quality Inspection |
| D. | Quality Planning |
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| 23. | The PMBOK definition of quality includes:
| A. | Control |
| B. | Assurance |
| C. | Planning |
| D. | All of the above |
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| 24. | Deming gave us a revision to the Shewhart Cycle, which is:
| A. | Plan, Act, Do, Check |
| B. | Plan, Do, Check, Act |
| C. | Plan, Check, Do, Act |
| D. | Plan, Act, Check, Do |
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| 25. | When did the U.S. wake up to the benefits of Quality Assurance?
| A. | The 1970s |
| B. | The 1980s |
| C. | The 1990s |
| D. | Not until the introduction of Six Sigma |
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| 26. | The most sought-after quality award offered in the United States is:
| A. | The Malcolm Baldridge National Quality Award |
| B. | The Philip Crosby Award |
| C. | The U.S. Chamber of Commerce Quality Award |
| D. | The Juran Award |
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| 27. | Which quality guru advocated conformance to requirements in his definition of quality?
| A. | Baldridge |
| B. | Juran |
| C. | Deming |
| D. | Crosby |
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| 28. | TQM is attributed to:
| A. | Juran |
| B. | Deming |
| C. | Crosby |
| D. | No single person |
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| 29. | Six Sigma advocates an accuracy rate of:
| A. | 99.999% |
| B. | 100% |
| C. | 99.9997% |
| D. | 99.9999% |
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| 30. | Who defines quality according to the modern concept?
| A. | The engineering staff |
| B. | The marketing staff |
| C. | The CEO |
| D. | The customer |
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| 31. | The project quality policy should be written by:
| A. | The customer for each project |
| B. | The project team for each project |
| C. | Top management for each project |
| D. | Accounting for each project |
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| 32. | How many of the other eight processes discussed in the PMBOK are considered to potentially have an input to Project Quality Planning?
| A. | All of them |
| B. | All except Project Risk Management |
| C. | All except Project Human Resources Management |
| D. | All except Project Integration Management |
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| 33. | The ISO 9000 definition of quality includes:
| A. | Ability to supply stated and implied needs |
| B. | Only stated needs |
| C. | Differentiation of companies by quality |
| D. | Only clearly defined needs |
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| 34. | The Scope Statement for a project is written during:
| A. | First status meeting |
| B. | Project initiation |
| C. | Quality planning |
| D. | Project planning |
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| 35. | The manner in which the inputs to quality are handled is referred to by the PMBOK as:
| A. | Definitions |
| B. | Guidelines |
| C. | Tools and techniques |
| D. | Descriptions |
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| 36. | Another term for a Metric is:
| A. | Standards and regulations |
| B. | Operational definition |
| C. | Product appearance |
| D. | Fitness for use |
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| 37. | Benchmarking is useful for:
| A. | Measuring your level of quality against a standard |
| B. | Determining your major quality problems |
| C. | Engineering quality only |
| D. | Software quality only |
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| 38. | According to the PMBOK, which of the following is not an input to Quality Planning?
| A. | Scope Statement |
| B. | Quality policy |
| C. | Other process inputs |
| D. | Fishbone Diagrams |
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| 39. | Quality Assurance is influenced by:
| A. | Quality Planning |
| B. | Stakeholder Risk Tolerance |
| C. | Nothing from outside the project |
| D. | Solely by the customer |
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| 40. | The idea for continuous improvement in quality is a theme of:
| A. | TQM |
| B. | Deming |
| C. | Crosby |
| D. | All of the above |
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| 41. | What should be the role of inspection in Quality Control?
| A. | To determine the level of performance against standards |
| B. | To prove you are producing a quality product |
| C. | To satisfy upper management and the customer |
| D. | Minimally useful because quality cannot be inspected in |
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| 42. | Recording of the causes for Rework could best be done by:
| A. | Pareto Charts |
| B. | Changes to the project schedule |
| C. | Project Status Reports |
| D. | The Comptroller |
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| 43. | Measuring quality of a product against a standard is called:
| A. | Pareto Analysis |
| B. | Benchmarking |
| C. | Lessons learned |
| D. | Auditing |
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| 44. | Quality Control inputs according to the PMBOK include:
| A. | Metrics and Checklists |
| B. | Work Process Results |
| C. | Quality Management Plan |
| D. | All of the above |
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| 45. | In Quality Control, in order to determine the level of quality against a standard, you should use:
| A. | Inspection |
| B. | The quality policy of the organization |
| C. | Risk Analysis |
| D. | Pareto's Law |
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| 46. | The mathematics of probability are used in:
| A. | Histograms associated with Pareto Analyses |
| B. | Statistical Sampling |
| C. | Ishikawa Diagramming |
| D. | None of the above |
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| 47. | Process adjustments are an output from Quality Control and are the outcome of:
| A. | Measuring the cause of failures |
| B. | Making necessary changes to processes |
| C. | Analysis of Rework |
| D. | All of the above |
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