Chapter 7: Managing Difficult Participants


What’s Inside This Chapter

In this chapter, you’ll learn:

  • Why facilitators label some learners as difficult

  • How to stop labeling people and start labeling behavior

  • About the thought process that drives facilitator reactions to disruptive learner behavior

  • About choosing to act on a professional agenda rather than on a personal agenda

  • Specific facilitator techniques that manage disruptive behaviors without disrupting the learning.




Facilitation Basics
Facilitation Basics (ASTD Training Basics)
ISBN: 1562863614
EAN: 2147483647
Year: 2003
Pages: 82

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