Others Can't Hear You If you call the echo123 answering service and can't hear your own voice on the playback, or if other Skype users report that they can't hear you, follow the steps in the following sections. Microsoft Windows 1. | Follow the detailed instructions for verifying your sound setup in Appendix C.
| 2. | If you are using an external microphone, make sure that it is connected properly to your computer.
Specifically, make sure that the microphone and headphone plugs are connected to the correct sockets.
| 3. | Verify that your microphone is working properly.
If your microphone does not appear to be working, check to see that the sound device is not muted and that the volume is turned up high enough.
If everything seems to be working on your PC, but you still do not hear your own voice, try this:
| 4. | Choose Start > Programs > Accessories > Entertainment.
| 5. | Click Sound Recorder.
| | | 6. | When the Sound Recorder panel is displayed, try to record your speech through the microphone you use.
| 7. | Try to play your recording back.
| 8. | If you still can't hear your recording, go the Sounds and Audio section of the Control Panel, and adjust the microphone settings until the recording test works.
Alternatively, you can try this instead:
Choose Start > Programs > Entertainment > Accessories. Select Volume Control. From the Options drop-down menu, select Properties. Make sure that the Mixer Device setting specifies the correct sound card or the microphone you want to use. In the Adjust Volume For list, click the Recording button; make sure that the Microphone checkbox is checked; and click OK. If more than one device is listed, make sure that the microphone is selected and that the microphone volume is greater than 50 percent. If you see a button labeled Advanced, click it. Or, from the Options drop-down menu, select Advanced Controls and then click Advanced. If there is a check in the Microphone Boost checkbox, uncheck it; click Close; and then try calling the echo123 answering service again. Alternatively, if there is no check, try checking the checkbox; clicking Close; and then calling the echo123 answering service.
| 9. | If none of these approaches solves the problem, close all application programs other than Skype, and call the echo123 answering service again.
| 10. | If that doesn't work, reboot your computer, launch Skype, and call the echo123 answering service again.
| | | 11. | Adjust the operating system's sound configuration:
Choose Start > Programs > Accessories > Entertainment > Volume Control, or right-click the speaker icon in the Windows system tray and choose Volume Control from the context menu. In the Volume Control window, choose Options > Properties, click the Microphone radio button, and click OK. Choose Volume Control > Options > Advanced Properties. An Advanced button should be displayed below the microphone slider. Click it. If you see an option to boost the microphone (Mic Boost), click it and then click Close. Set the microphone volume manually to a minimum of 50 percent. Ignore the fact that the microphone appears to be muted, because this option is controlled by the Skype application.
| 12. | If you still having trouble, make sure that you have the most recent drivers for your sound card or sound output device.
Hardware manufacturers usually make this software available for downloading on their Web sites.
| 13. | If you are still having trouble, or you are getting error message 6101 or 6102, it's possible that another application has hijacked the sound card.
Software programs such as Total Recorder, Replay Audio Recorder, MP3 Dancer, and Windows XP Voice Recognition can interfere with Skype's operation.
| 14. | Shut down any applications that may be using your computer's sound system.
Try turning all of them off and then turning them back on one by one to determine which one may be in conflict with Skype. See the Skype Forums for more information.
| 15. | If you still are having trouble, try refreshing the connection settings (for advanced users only):
Close the Skype application. Delete the file shared.xml, which will be rebuilt automatically when you run the Skype application next. (To find this file on a Windows PC, you need to change your folder options to Show Hidden Files. Then navigate to C:\Documents and Settings\All Users\Application Data\Skype.) Run Skype, and log in.
| | | 16. | If that doesn't work, another thing you can do is edit the Skype configuration files (for advanced users only):
Close the Skype application. Navigate to C:\Documents and Settings\username\Application Data\Skype\skypename\. (To find Skype configuration files on a Windows PC, you need to change your folder options to Show Hidden Files.) Replace username with the Windows login name of the user running Skype, and replace skypename with the Skype login name of the user running Skype. Use a text editor to edit config.xml. Look for the XML entities <Call> and <General> If the entries are missing, go to the Skype Forum at http://support.skype.com for guidance. If you see them, try changing the values from 1 to 0, or vice versa. Change the two entries simultaneously. In other words, if they are both 1, change them both to 0. <Call> <AGC> 1 </AGC> <General> <AGC> 1 </AGC> Run Skype, and log in.
| 17. | If the problem persists, edit config.xml again, and look for the XML entity for the microphone volume. <MicVolume>.
If <AGC> is set to 0, you can increase the number associated with the microphone volume to a maximum of 255:
<MicVolume> 255 </MicVolume>
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