Section 3.2. Consuming

3.2. Consuming

A company must choose its first steps carefully to build credibility that it is serious about transformation. The idea of consuming services is oriented toward simple service enablement put to use in simple ways. From the business perspective, the goal will be to determine where the low-hanging fruit are located in which a small investment can provide a large amount of business value to a wide audience. Once people understand the mechanisms of ESA, they are quick to suggest new services that would be useful. Once a few services are in place, those with business knowledge understand how to combine them to bring information to the right people to increase efficiency and improve the quality of decisions and the timeliness of actions. Consuming services is about solving problems that are probably already well-understood using ESA to make the solutions affordable.