7.1. Why the roadmap approach?An initial roadmap is actually a first scenario that shows how ESA can improve and optimize existing processes. Once a company has successfully created a roadmap, it may discover new areas for analysis, usually based on the priorities facing the business. The goal of creating and implementing roadmaps is to achieve a new level of flexibility so that IT can be transformed from inflexible, brittle concrete to a powerful collection of building blocks that companies can put together to solve today's problems and easily reassemble to solve tomorrow's. Properly defined, enterprise services lead to a faster response to unanticipated business conditions, perhaps with entirely new business processes. |