Majority rule, 18, 19–20, 106
Media, success stories shared with, 126–127
Meetings:
communication guidelines for, 150–151
for dispersed groups, 169–170, 172
versus e-mail, 171
inclusive approach to, 42–43, 44
for large groups, 159–166
ownership for, 152, 160
shared hopes as focus of, 60
trust breakdown at, 181
Middle managers, organizational role of, 8
Multinational businesses:
decision-making challenges of, 8
ten-step process for, 168–173