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Introduction
BE AN AGENT OF HOPE
Part 1: Making Great Decisions
FEARS GET IN THE WAY
HOPES WORK
BE AN AGENT OF HOPE
Part 2: Ten Easy Steps for Reaching Agreement
HOW TO USE EACH STEP AND GAIN PRACTICAL VALUE
Step #1: Enlist Everyone:
Invite Hidden as Well as Visible Talent and Avoid Creating Enemies
BE AN AGENT OF HOPE
Step #2: Discover Shared Hopes:
Multiply Your Prospects for Success
BE AN AGENT OF HOPE
Step #3: Uncover the Real Issues:
Listen to Thoughts and Feelings
BE AN AGENT OF HOPE
Step #4: Identify all Options:
See the Whole Tree before You Go Out on a Limb
BE AN AGENT OF HOPE
Step #5: Gather the Right Information:
Look Through the Lens of Your Hopes
HOPES AID EFFECTIVE INFORMATION GATHERING BY:
BE AN AGENT OF HOPE
Step #6: Get Everything on the Table:
100 Percent Information, Zero Percent Debate
BE AN AGENT OF HOPE
Step #7: Write Down Choices that Support Shared Hopes:
Take the Guesswork Out of Decisions
BE AN AGENT OF HOPE
Step #8: Map the Solutions:
See Clear Results
BE AN AGENT OF HOPE
Step #9: Look Ahead:
Be Prepared with Alternatives
BE AN AGENT OF HOPE
Step #10: Stay Charged Up:
Celebrate Results and Renew Your Hopes
BE AN AGENT OF HOPE
Strategy #1: Don't Have Time? Try the 30-Minute Miracle
BE AN AGENT OF HOPE
Strategy #2: Not in Charge? Employ Persuasive Techniques
BE AN AGENT OF HOPE
Strategy #3: No Guide? Follow the Self-Directed Process
COMMUNICATION GUIDELINES
BE AN AGENT OF HOPE
Strategy #4: Very Large Group? Solve Problems the Way You Play the Accordion
KEY WAYS TO SCALE STEPS #2 AND #3 FOR LARGE GROUPS
BE AN AGENT OF HOPE
Strategy #5: Can't Get Everyone Together? Be an E-Team
BE AN AGENT OF HOPE
Strategy #6: Stuck? Dissolve Old Differences and Build Trust
BE AN AGENT OF HOPE
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Table of content
How Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues
ISBN: 0814407935
EAN: 2147483647
Year: 2003
Pages: 112
Authors:
Don Maruska
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