Teamwork. See also Working groups
conflict in, 175–183
dynamics of, 143, 147–148
effective, 9
effect of fear on, 15
facilitating, 149–157
intelligent, 3
obstacles in, 1, 7–8
persuasive, 141
rewarding, 123
virtual, 8, 168–173
Technology:
information transmitted by, 11
for virtual teams, 169–173
Ten-Step Improvement Checklist, 191–197
Ten-step process:
applications for, 28–29
assessing, 191–197
in decision-making dynamic, 27–28
development of, 3–6
duration of, 29–30
effectiveness of, 6–7, 9, 97, 190
for e-teams, 168
group size and, 158
to overcome divisiveness, 24–26
persuasive techniques for, 145–146
Quick Use Guide to, 30, 31–32
self-directed, 149–157
sequence of, 139–140
Step #1: Enlist Everyone, 35–46, 135
Step #2: Discover Shared Hopes, 47–60, 135
Step #3: Uncover the Real Issues, 61–71, 135–136, 143
Step #4: Identify All Options, 72–80, 136
Step #5: Gather the Right Information, 81–89
Step #6: Get Everything on the Table, 90–99, 137–138
Step #7: Write Down Choices That Support Shared Hopes, 100–108, 138
Step #8: Map the Solutions, 109–115, 138
Step #9: Look Ahead, 116–121, 139
Step #10: Stay Charged Up, 122–129, 139
trust in, 182
Ten-Step Quotient (TQ), 194, 196, 197
Ten-step survey results, 195–197
30—Minute Miracle, 8, 29, 133–140
Trade*Plus, 23
Trust:
building, 26, 44, 65, 166, 174–183
defined, 175
eroding, 40, 181
within teams, 153, 170