Recognition programs, cutbacks in, 12
Recommendation phase, 117
Recruitment, 163
Regional sales leaders, xiv
Relationship model, 88–94
Relationship selling, 101–2, 108. See also Consultative selling
Request for proposal (RFP), 9, 173–74, 184
Resellers, 22
Resource management, 11–12, 128–29
Retailer, 22
Return on investment (ROI), 9, 83
Revenue quotas, 12, 13
Reverse auction, 7, 174–75
RFP. See Request for proposal
Rituals, 152
ROI. See Return on investment
Role clarification, 157
Role-play, 130