ENDNOTES

1. Gartner Group, September 2002, “Navigate the Web Services Hype Cycle” by Mark Driver.

2. “Break on Through to the Other Side: A Missing Link in Redefining the Enterprise” by John Hagel III and John Seely Brown, pp. 12–13.

3. March 18, 2002, “The Web at Your Service” by Jim Kerstetter.