H

Header block, 79, 80–81

Header element, SOAP, 79

Help-desk application, 193

Helper interfaces, 238–239

Highlight Insurance (fictitious company), 27–38

assumptions, communicating in writing, 32

business process, analyzing, 28–30

current process, identifying problems with, 31

expansion, plan for, 28

independent agencies and, 28

insurance application, 27

isolating services, 33–34

overview of, 28

policy application, creating, 36–38

policy request, 27

quote, 27

quote application, creating, 34–36

quote request, 27

sales process at, 30

Hypertext Markup Language (HTML), 9

Hypertext Transfer Protocol (HTTP), 5, 11, 200