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The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Table of Contents
BackCover
The Accountable Organization--Reclaiming Integrity, Restoring Trust
Foreword
Introduction
Chapter One: Trust--Understanding Its Importance at Eye Level
Trust at Eye Level
A Call to Action
Chapter Two: Accountability--Taking Responsibility for Choices
Who s Accountable Here?
Accountability As Ownership
Stakeholders, Not Placeholders: The Accountable Organization
Accountability: Integral to Integrity
Chapter Three: Integrity--Doing the Right Thing
Integrity s Place in a Country Where Winning Is Everything
Can We Legislate Integrity?
So, What Does It Take to Operate with Integrity?
Values in Action
Chapter Four: Purpose--Clarifying What You Stand For
The Importance of Clarity
The Power of Values and Purpose
Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
Internal Commitment
Leadership: Navigating the Accountable Organization
Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
What Does It Mean to Be a Leader?
An Early Lesson in Leadership
The CEO and the Accountable Organization
Committing to Lead, No Matter What Your Title
Chapter Seven: Communication--Connecting Effectively and with Empathy
Being Our Own Moodwatchers
Three Guideposts for Communicating Effectively and Empathetically
Another Word About E-mail
Communications and Personality Type
Building Customer Trust Through Effective and Empathetic Communications
Communication During a Crisis: Tylenol and Tires
Building Trust, Resolving Conflict
Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
Why Conflict Is Difficult to Face
Getting Prepared
Creating an Action Plan for Addressing Conflict
Dealing with Organizational Conflict: An Example from FWI
From Risk Comes Opportunity
Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
Risk and the Executive
Risk and the Employee
When Taking a Risk Ends in Failure
Moving Forward
Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
What Makes Southwest Different?
People First
Trust, Accountability, and Integrity at Southwest
Leadership and Communication
Defining Your Expectations
Conclusion
Notes
Bibliography
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M-N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W-Z
List of Figures
List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
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A Quick Introduction to Programming
Control of Flow
Adding VBScript to Your VB Applications
Appendix H Regular Expressions
Appendix J VBA Features not in VBScript
Secure Programming Cookbook for C and C++: Recipes for Cryptography, Authentication, Input Validation & More
Tokenizing a String
Introduction
Initializing Class Member Variables
Multithreading
Using XML to Save and Restore a Collection of Objects
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Hack 33. Why Your Cell Phone Doesnt Work There
Hack 35. Load Driving Directions into Your GPS
Hack 57. Do a Local Zoom with GxMagnifier
Hack 64. Build Custom Icons on the Fly
Introducing Microsoft ASP.NET AJAX (Pro - Developer)
The AJAX Revolution
The Microsoft Client Library for AJAX
The Pulsing Heart of ASP.NET AJAX
Built-in Application Services
Building AJAX Applications with ASP.NET
Python Standard Library (Nutshell Handbooks) with
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The xdrlib Module
Mail and News Message Processing
The winsound Module
The compileall Module
User Interfaces in C#: Windows Forms and Custom Controls
Creating Usable Interfaces
Designing with Classes and Tiers
Classic Controls
Custom Controls
Help and Application-Embedded Support
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