The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 82
Pages: 82
Authors: John Marchica
- Table of Contents
- BackCover
- The Accountable Organization--Reclaiming Integrity, Restoring Trust
- Foreword
- Introduction
- Chapter One: Trust--Understanding Its Importance at Eye Level
- Trust at Eye Level
- A Call to Action
- Chapter Two: Accountability--Taking Responsibility for Choices
- Who s Accountable Here?
- Accountability As Ownership
- Stakeholders, Not Placeholders: The Accountable Organization
- Accountability: Integral to Integrity
- Chapter Three: Integrity--Doing the Right Thing
- Integrity s Place in a Country Where Winning Is Everything
- Can We Legislate Integrity?
- So, What Does It Take to Operate with Integrity?
- Values in Action
- Chapter Four: Purpose--Clarifying What You Stand For
- The Importance of Clarity
- The Power of Values and Purpose
- Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
- Internal Commitment
- Leadership: Navigating the Accountable Organization
- Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
- What Does It Mean to Be a Leader?
- An Early Lesson in Leadership
- The CEO and the Accountable Organization
- Committing to Lead, No Matter What Your Title
- Chapter Seven: Communication--Connecting Effectively and with Empathy
- Being Our Own Moodwatchers
- Three Guideposts for Communicating Effectively and Empathetically
- Another Word About E-mail
- Communications and Personality Type
- Building Customer Trust Through Effective and Empathetic Communications
- Communication During a Crisis: Tylenol and Tires
- Building Trust, Resolving Conflict
- Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
- Why Conflict Is Difficult to Face
- Getting Prepared
- Creating an Action Plan for Addressing Conflict
- Dealing with Organizational Conflict: An Example from FWI
- From Risk Comes Opportunity
- Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
- Risk and the Executive
- Risk and the Employee
- When Taking a Risk Ends in Failure
- Moving Forward
- Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
- What Makes Southwest Different?
- People First
- Trust, Accountability, and Integrity at Southwest
- Leadership and Communication
- Defining Your Expectations
- Conclusion
- Notes
- Bibliography
- Index
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J
- Index_K
- Index_L
- Index_M-N
- Index_O
- Index_P
- Index_Q
- Index_R
- Index_S
- Index_T
- Index_U
- Index_V
- Index_W-Z
- List of Figures
- List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 82
Pages: 82
Authors: John Marchica
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
- Chapter XI User Satisfaction with Web Portals: An Empirical Study
- Chapter XIII Shopping Agent Web Sites: A Comparative Shopping Environment
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability