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The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Table of Contents
BackCover
The Accountable Organization--Reclaiming Integrity, Restoring Trust
Foreword
Introduction
Chapter One: Trust--Understanding Its Importance at Eye Level
Trust at Eye Level
A Call to Action
Chapter Two: Accountability--Taking Responsibility for Choices
Who s Accountable Here?
Accountability As Ownership
Stakeholders, Not Placeholders: The Accountable Organization
Accountability: Integral to Integrity
Chapter Three: Integrity--Doing the Right Thing
Integrity s Place in a Country Where Winning Is Everything
Can We Legislate Integrity?
So, What Does It Take to Operate with Integrity?
Values in Action
Chapter Four: Purpose--Clarifying What You Stand For
The Importance of Clarity
The Power of Values and Purpose
Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
Internal Commitment
Leadership: Navigating the Accountable Organization
Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
What Does It Mean to Be a Leader?
An Early Lesson in Leadership
The CEO and the Accountable Organization
Committing to Lead, No Matter What Your Title
Chapter Seven: Communication--Connecting Effectively and with Empathy
Being Our Own Moodwatchers
Three Guideposts for Communicating Effectively and Empathetically
Another Word About E-mail
Communications and Personality Type
Building Customer Trust Through Effective and Empathetic Communications
Communication During a Crisis: Tylenol and Tires
Building Trust, Resolving Conflict
Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
Why Conflict Is Difficult to Face
Getting Prepared
Creating an Action Plan for Addressing Conflict
Dealing with Organizational Conflict: An Example from FWI
From Risk Comes Opportunity
Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
Risk and the Executive
Risk and the Employee
When Taking a Risk Ends in Failure
Moving Forward
Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
What Makes Southwest Different?
People First
Trust, Accountability, and Integrity at Southwest
Leadership and Communication
Defining Your Expectations
Conclusion
Notes
Bibliography
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M-N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W-Z
List of Figures
List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Crystal Reports 9 on Oracle (Database Professionals)
Connectivity, Authentication, and Privileges
Oracle SQL
Optimizing: The Oracle Side
Optimizing: Reducing Parses
Appendix B Functions
Secure Programming Cookbook for C and C++: Recipes for Cryptography, Authentication, Input Validation & More
Counting Instances of Each Word in a Text File
Introduction
Algorithms
Making a Constructor Exception-Safe
Introduction
After Effects and Photoshop: Animation and Production Effects for DV and Film, Second Edition
Photoshop Layers and After Effects
3-D Layers from Photoshop Layers
Exaggeration Equals Characterization
Making Movies from Stills
Custom Scene Transitions
Junos Cookbook (Cookbooks (OReilly))
Customizing Account Privileges
Collecting Router Operational Information with SNMP
Restricting the Number of Routes Advertised to a BGP Peer
Authenticating BGP Peers
Prioritizing LSPs
Quartz Job Scheduling Framework: Building Open Source Enterprise Applications
Getting Help from the Quartz Community
Volatility, Durability, and Recoverability
Creating the Quartz Database Structure
Configuring Quartz RMI Settings
Configuring the JobStoreTX JobStore
Java All-In-One Desk Reference For Dummies
Working with Statics
Using Regular Expressions
Using JavaBeans
Using File Streams
Book IX - Fun and Games
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