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The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Table of Contents
BackCover
The Accountable Organization--Reclaiming Integrity, Restoring Trust
Foreword
Introduction
Chapter One: Trust--Understanding Its Importance at Eye Level
Trust at Eye Level
A Call to Action
Chapter Two: Accountability--Taking Responsibility for Choices
Who s Accountable Here?
Accountability As Ownership
Stakeholders, Not Placeholders: The Accountable Organization
Accountability: Integral to Integrity
Chapter Three: Integrity--Doing the Right Thing
Integrity s Place in a Country Where Winning Is Everything
Can We Legislate Integrity?
So, What Does It Take to Operate with Integrity?
Values in Action
Chapter Four: Purpose--Clarifying What You Stand For
The Importance of Clarity
The Power of Values and Purpose
Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
Internal Commitment
Leadership: Navigating the Accountable Organization
Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
What Does It Mean to Be a Leader?
An Early Lesson in Leadership
The CEO and the Accountable Organization
Committing to Lead, No Matter What Your Title
Chapter Seven: Communication--Connecting Effectively and with Empathy
Being Our Own Moodwatchers
Three Guideposts for Communicating Effectively and Empathetically
Another Word About E-mail
Communications and Personality Type
Building Customer Trust Through Effective and Empathetic Communications
Communication During a Crisis: Tylenol and Tires
Building Trust, Resolving Conflict
Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
Why Conflict Is Difficult to Face
Getting Prepared
Creating an Action Plan for Addressing Conflict
Dealing with Organizational Conflict: An Example from FWI
From Risk Comes Opportunity
Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
Risk and the Executive
Risk and the Employee
When Taking a Risk Ends in Failure
Moving Forward
Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
What Makes Southwest Different?
People First
Trust, Accountability, and Integrity at Southwest
Leadership and Communication
Defining Your Expectations
Conclusion
Notes
Bibliography
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M-N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W-Z
List of Figures
List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Professional Java Native Interfaces with SWT/JFace (Programmer to Programmer)
Combos and Lists
Scales, Sliders, and Progress Bars
SWT Graphics and Image Handling
Eclipse Forms
Drawing Diagrams with Draw2D
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
Cisco Unified CallManager Route Plan Basics
Review Questions
Review Questions
Video Call Concepts
Java How to Program (6th Edition) (How to Program (Deitel))
What Is a Computer?
Exercises
Recursion and the Method Call Stack
Sets
Summary
Information Dashboard Design: The Effective Visual Communication of Data
Exceeding the Boundaries of a Single Screen
Supplying Inadequate Context for the Data
Displaying Excessive Detail or Precision
Encoding Quantitative Data Inaccurately
Arranging the Data Poorly
Web Systems Design and Online Consumer Behavior
Chapter IX Extrinsic Plus Intrinsic Human Factors Influencing the Web Usage
Chapter X Converting Browsers to Buyers: Key Considerations in Designing Business-to-Consumer Web Sites
Chapter XV Customer Trust in Online Commerce
Chapter XVII Internet Markets and E-Loyalty
Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior
Microsoft Office Visio 2007 Step by Step (Step By Step (Microsoft))
Formatting Individual Shapes
Changing the Layout of Connected Shapes
Key Points
Key Points
About the Authors
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