Notes

1. Citibank Japan account based on interviews.

2. Seven-11 account based on interviews.

3. Thermo Electron account based on interviews with George Hatsopolous, founder and chairman; John Hatsopolous, CFO; Robert Howard, executive vice president;Walter Bornhorst, CEO of Thermo Process Systems; John Wood, CEO of Thermedics.

4. The material on Schneider is drawn from a series of cases prepared by Andrea Meyer and Michael S. Scott Morton with the generous help of Schneider employees in 2000 and 2001.