Index_M

M

McDonalds, 39

McDonough, William, 395

McKinsey & Company, 66, 111-112

MacroMed, 74-75

Maguire, Jerry, 361

Malone, Thomas W., 18-21, 165-166, 322, 419

e-lancing and, 103-114

empowerment and, 49-69

guilds and, 353-374

networks and, 115-132

organization manifesto and, 325-332

Process Handbook and, 221-249

Management

account managers and, 304

ADR and, 347

authority delegation and, 84

collective bargaining and, 6, 338, 340, 342-343

connection benefits and, 382

employee selection of, 123-124

employee's personal lives and, 375-388

empowerment and, 49-69

goals for, 328-329

groupware and, 265-281

increased competition and, 7-8

of Internet, 110

IT and, 74-75, 298-299, 304-305, 308-314

ITSS and, 269-277

line leadership and, 313-314

new core activities for, 311-313

New Economy and, 397-399 (see also New Economy)

new employment relationship and, 358-359

new social contract and, 333-351

Process Handbook and, 221-249

process redesign and, 299

rigidity and, 379-380

Schneider National and, 144-157

self-management and, 379-380

standards and, 188-189

talent trade wars and, 369-370

transformation of, 110-112

transparency and, 405-408

work-practice interventions and, 385-386

X-teams and, 283-296

Maness, Robert, 40

Manpower Incorporated, 105

Manufacturing. See also Production

DFM, 212

dominant design establishment and, 185-186

e-lancing and, 109-110

innovation and, 190, 193-194

IT and, 75-78, 80-81

just-in-time, 145-146

Process Handbook and, 221-249 3-DCE and, 212-216

Markets

knowledge transfers and, 42-44

monitoring of, 41-42

Process Handbook and, 221-249

Marks & Spencer, 300

Marriott Hotels, 240

Mass production, 5-6

Mastercard, 65, 182-183

MCI WorldCom, 180, 187

Mellon Bank, 361

Menichetti, Massimo, 107-108

Merck, 191, 193

Mercury Computer Systems, 211

Mergers, 51, 105

employee ownership and, 123

scenario study and, 120

Merrill Lynch, 187

Mervyn's, 55

Metrics, 178, 198-202

MGM, 107

Microsoft, 37, 103, 405

clockspeed strategies and, 205-209

lock-in and, 173, 181, 187

Network, 302

Process Handbook and, 233

scenario study and, 117

Miller Brewing, 299

Mini-mills, 34-35

Minority groups, 355

Mintzberg, Henry, 267

MIT Scenarios Working Group, 11, 129-132

approach of, 115

autonomy vs. community and, 125-126

members of, 128

modern labor skills and, 126-127

network study of, 116-118

review and, 116

Scenario Creation Group and, 115

Scenario Review Group and, 116

virtual countries study of, 118-125

MIT Sloan School of Management, 3, 10-12, 251.

See also Process Handbook Moore's Law, 17

Motivation, 59

Motor Carrier Act, 145

Motorola, 194, 211, 241

Movie industry, 107

Multimedia, 302

Multi-task agency model, 38-39

Murdoch, Rupert, 37