Dale, Jim, 354
Databases. See also Process Handbook
ITSS and, 269-277
networks redesign and, 300-301
David J. Joseph Company (DJJ), 35
David, Paul, 415
Davis, Ged, 403
Decentralization, 8-10
commanders and, 55
continuum of, 63-66
cowboys and, 54-57
factors affecting, 57-62
guilds and, 353-374
Internet and, 65-66, 110-111
IT and, 49-57, 62-63, 85, 298-299, 310
virtual countries and, 118-125
Decision making. See also Empowerment
centralized vs. decentralized, 49-57
cowboys and, 54-57
IT and, 50-57
Process Handbook and, 221-245 (see also Process Handbook)
Schneider National and, 144-157
unions and, 342
X-teams and, 292-293
Dellarocas, Chrysanthos, 221-249, 417
Dell Computer, 78, 179, 208
Delta model, 173, 203
adaptation and, 189-196
best-product position and, 175, 178-179
bonding continuum and, 184-185
competitors and, 187-188
customer targeting and, 175-176, 179-181, 191-193
dominant design and, 185-186
economic issues and, 183-184
feedback and, 196-197
granular segmentation and, 197-202
innovation and, 193-194
lock-in and, 176-177, 181-183, 186-187
metrics for, 178, 198-202
operational effectiveness and, 190-191, 196
standards and, 188-189
triangle model and, 174-196
Deming, W. Edwards, 397
Dependencies, 240-241
coordination and, 226-231
decomposition of, 229
organization theory and, 229-231
Derber, Milton, 335
Deregulation, 3, 7
Design, 32
environmental issues and, 390-408
naturalism and, 394-397
Design for manufacturing (DFM), 212
Digital Equipment Corporation (DEC), 188, 206-207
Digitalization. See Schneider National Disney, 51
Documentation, 256-257
Dossett, Jordan, 353-355
Dot-com bubble, 3
Doubletree, 240
Dow Chemical, 399
Downsizing, 3
Drucker, Peter, 403
Du Pont, 142