Index

A

ABB Asea Brown Boveri, 9, 43, 105, 121, 391

ABC, 51

Absenteeism, 379-380

Account managers, 304

Acer, 241

Acquisitions. See Mergers

Adaptive processes, 189

customer targeting and, 191-193

innovation and, 193-194 (see also Innovation)

operational effectiveness and, 191

priorities and, 194-196

strategy alignment and, 190-191

Aegis naval defense systems, 211

Agency issues, 38-41

Aggregation, 28, 198

Agile Web, 135

Agriculture, 4

Airline industry, 35, 173-174

best-product position and, 178-179

lock-in and, 186-187

Alliances, 35

Alternative dispute resolution (ADR), 347

Amazon.com, 78, 401

Ambassadorial activity, 285

American Airlines, 186-187

American Express, 182

American Management Systems, 193

America Online, 302

Ameritech, 182

Analysis paralysis, 242

Ancona, Deborah, 167, 283-296, 325-332, 417

Anderson, Ray, 391, 404

Antitrust, 36

Apple Computer, 207

Aquent Associates, 361

Architectural description languages (ADLs), 232

Arizmendiarrieta, Jos Mari , 123

Arthur, W. Brian, 408

Assembly lines, 5

Assets, 45-48

agency issues and, 38-41

common, 42-44

contractual, 32-38

IT and, 71-99

Japanese subcontracting and, 32-34

knowledge transfer and, 42-44

network influence and, 36-38

physical, 37

property rights theory and, 29-31

specificity, 27-31

virtual companies and, 37

AT&T, 342, 398

A.T. Kearney consulting, 166, 239

Automotive industry, 26-27

customer solutions position and, 180-181

environment and, 391

Japanese subcontracting and, 32-34

scenario study and, 117

Autonomy, 125-126