As a network administrator, sometimes you just can't solve a problem immediately. You can do two things in this situation.
The first solution is to explain that the problem is particularly difficult and that you'll have a solution as soon as possible.
| Tip | The second solution is to look the user in the eye and try a phony explanation: -
It was the version of your software. ("Oh, they fixed that with version 39.") -
It was those cheap, imported memory chips. -
It was those Democrats. Or Republicans. Or hanging chads. Whatever. -
The problem was caused by stray static electricity. Those types of problems are difficult to track down. Users who don't properly discharge themselves before using their computers can cause all kinds of problems. -
You need more memory. -
You need a bigger disk. -
You need a dual-core processor to do that. -
Jar-Jar Binks did it. -
You can't do that in Windows Vista. -
You can only do that in Windows Vista. -
You're not using Windows Vista, are you? -
It could be a virus. -
Or sunspots. -
All work and no beer makes Homer something, something, something…. |
