Customer Support

Introduction
byAndrew Filevet al.?
Wrox Press ©2002

	Team FLY

We always value hearing from our readers, and we want to know what you think about this book: what you liked, what you didn't like, and what you think we can do better next time. You can send us your comments, either by returning the reply card in the back of the book, or by e-mail to <[e-mail]>. Please be sure to mention the book title in your message.

How to Download the Sample Code for the Book

When you visit the Wrox web site, www.wrox.com, locate the title through our Find a Book facility or by using one of the title lists. Click Download Code on the book's detail page, or on the Download item in the Code column for title lists.

The files that are available for download from our site have been archived using WinZip. When you've saved the archive to a folder on your hard drive, you need to extract the files using a decompression program such as WinZip or PKUnzip. When you extract the files, the code will be extracted into separate folders for each chapter of this book, so ensure your extraction utility is set to use folder names.

Errata

We've made every effort to make sure that there are no errors in the text or in the code. However, no one is perfect and mistakes do occur. If you find an error in one of our books, such as a spelling mistake or a faulty piece of code, we would be very grateful to hear about it. By sending in errata you may save another reader hours of frustration, and, of course, you will be helping us to provide even higher quality information. Simply e-mail the information to <[e-mail]> - your information will be checked and, if correct, posted to the errata page for that title, and used in reprints of the book.

To find errata on the web site, go to www.wrox.com, and simply locate the title through our Advanced Search or title list. Click the Book Errata link below the cover graphic on the book's detail page.

E-Mail Support

If you wish to query a problem in the book with an expert who knows the book in detail, then e-mail <[e-mail]> with the title of the book and the last four numbers of the ISBN in the subject field of the e-mail. A typical e-mail should include the following things:

• The title of the book, the last four digits of the ISBN (7957), and the page number of the problem.

• Your name, contact information, and the problem in the body of the message.

We need the above details to save your time and ours - we never send unsolicited junk mail. When you send an e-mail message, it will go through the following chain of support:

• Customer Support - Your message is delivered to our customer support staff, who are the first people to read it. They have files on most frequently asked questions and will answer anything general about the book or the web site immediately.

• Editorial - Deeper queries are forwarded to the technical editor responsible for that book. They have experience with the programming language or particular product, and are able to answer detailed technical questions on the subject.

• The Authors - Finally, in the unlikely event that the editor cannot answer your problem, they will forward the request to the author. Wrox authors are glad to help support their books. They will e-mail the customer and the editor with their response, and again all readers should benefit.

The Wrox support process can only offer support for issues that are directly pertinent to the content of our published title. Support for questions that fall outside the scope of normal book support is provided via the community lists of our http://p2p.wrox.com/ forum.

p2p.wrox.com

For author and peer discussion, join the P2P mailing lists. Our unique system provides programmer to programmer™ contact on mailing lists, forums, and newsgroups, all in addition to our one-to-one e-mail support system. If you post a query to P2P, you can be confident that the many Wrox authors and other industry experts who are present on our mailing lists are examining it. At p2p.wrox.com, you will find a number of different lists that will help you not only while you read this book, but also as you develop your own applications. Particularly appropriate to this book are the vs_dotnet and uml lists.

To subscribe to a mailing list, just follow these steps:

1. Go to http://p2p.wrox.com/.

2. Choose the appropriate category from the left menu bar.

3. Click on the mailing list you wish to join.

4. Follow the instructions to subscribe, and fill in your e-mail address and password.

5. Reply to the confirmation e-mail you receive.

6. Use the subscription manager to join more lists and set your e-mail preferences.

Why This System Offers the Best Support

You can choose to join the mailing lists, or you can receive them as a weekly digest. If you don't have the time (or the facility) to receive the mailing lists, then you can search our online archives. Junk and spam mails are deleted, and your own e-mail address is protected by the Lyris system. Queries about joining or leaving lists, and any other general queries about lists, should be sent to <[e-mail]>.

	Team FLY