Abbreviations, 405–424
Access
broadband access, 49
“digital divide” and, 49
domestic Internet access statistics, 48
of e-commerce services, 17
to global markets, 16, 37, 49, 173
ISPs and availability, 104
speed as vital to success, 17
UNESCO plan for Web access, 68
Web access, 15–23, 37, 49
Accessories, sales, 183
Accountability, 246
EASI and, 260, 262, 263
Administration
of application development, 200
of security, 260, 263
Advantages of e-commerce. See business value benefits of e-commerce
Advertising, 375–377
Web site promotion, 112
All-Internet Shopping directory, 430
Amazon.com, 432
American Express, 349
America Online, 432
Analytical CRM, 79
ANSI X12 transaction set codes, 435–441
Antiques, 348–349
Application development
administration, 200
business objectives and, 162–163
business value of IT, 160
complexity control, 162
deployment across the enterprise, 199–200
enterprise development needs, 159–162
intelligence tools and, 197–202
IT requirements and, 199
multiple platform deployment, 199–200
rapid application development, requirements for, 198–200
security, 200
software for, 202
stakeholders in, 159–160
support for heterogeneous systems, 199
trends, 157–159, 200–202
Applications
choice of, 383
costs of, 389
EASI security framework applications, 257–258
enrollment workflows, 224
see also application development
Architecture, e-commerce
auditing at upper levels, 263
building a workable architecture, 116
for data access and data management, 135–136
e-business strategies and IT architecture, 178
for electronic information systems, 360–365
helper bean architecture in JSP framework, 138
scalability issues, 116, 135
security at lower levels, 262
for shopping carts, 135–136
for wireless technologies, 151–152, 381–382
Ariba
e-commerce software vendor, 86
e-procurement system, 51
Assets, knowledge management, 77
Asynchronous processes, connectivity issues, 60–63
Auction sites, 348–349
Auditing, distributed systems and, 263
Authentication
client authentication with SSL certificates, 280
defined and described, 105
EASI and, 259, 262
vs. encryption alone, 289
mobile technologies and, 153
payment processing and, 285–286
SPYRYS Inc., 428
SSL and server authentication, 233
SSL certificates and, 105, 269, 287–289
Authorization
certificate authorization (CA) for smart cards, 311
of credit card transactions, 294, 296–298
EASI and, 259, 262
Automation
auto-suggested e-mail replies, 398
of customer service, 4–5
workflow technology and, 12–13
see also Transaction Market management (TMM) technologies
Availability
of e-commerce services, 17
ISPs and, 104
security systems and protection of, 246