Index_L

L

Language, challenging use of, 104–105

Leader-follower relationship

acting in leader’s name, 68–69

balance in, 22–23

board of directors and, 212–215

building relationships, 83–85

common purpose and core values, 13

dangers of, 5

differences in elevation, 25–26

dynamics of, 11–34

equal footing of, 26–27

growth of, 217–218

loyalty and, 16–17

mature relationship, 24–25

new model of, 4

paradox of followership, 13–15

power in, 17–19

trust and, 29–30

unequal footing of, 28–29

value of follower, 19–20

who served, 15–16

working with other followers, 32–34

See also Service dimension

Leaders

accountability of, 2

appreciating/accepting support, 198–199

appropriate behavior and, 91–92

arrogance of, 106–107

building relationships with, 83–85

challenging own leaders, 113–115

channeling frustrations of, 131–132

conflict between, 81–82

constructive challenge and, _200–203

courageous followers and, 193–196

denial/justification of behavior, 132–134

dilemma of “unreasonable” leader, 172–174

discernment and, 209–212

equal footing with, 26–27

fatal flaws of, 117–119

followers as, 34–35

giving input, 95–96

illness of, 79–81

image of, 69–70

intimidating/screaming behavior, 107–110

modeling change for, 142–143

newly elevated leaders, 111–112

other agendas of, 112–113

preparing for feedback, 92–94

power of, 3

use of language of, 104–105

wanting courageous followers, 193–196

Leaving, 159–161

exhaustion and, 161

group optimization and, 160–161

growth and, 160

principled action, 161

Listening

appreciating/accepting support, 198–199

communication and, 205–206

constructive challenge and, 200–203

discernment and, 209–212

to followers, 189–220

inviting creative challenge, 203–205

messages from staff, 196–198

Loyalty, 16–17, 157