Lesson1.Getting Started


Lesson 1. Getting Started

Time

This lesson takes approximately 15 minutes to complete.

Goals

Describe the topics covered in this book

Describe the Apple certification options


This book is based on Apple's official training course for Mac OS X Support Essentials, an in-depth exploration of the Macintosh operating system. It serves as a self-paced introduction to supporting and trouble shooting Macintosh computers running Mac OS X.

The primary goal is to prepare help desk personnel, technical coordinators, and system administrators to knowledgeably address customer concerns and questions. This includes the ability to return a Macintosh computer to normal operation, using the proper utilities, resources, and troubleshooting methodology.

Whether you are an experienced system administrator or just want to dig deeper into a Macintosh, you'll learn in-depth technical information and procedures used by Apple-certified technicians to install, configure, maintain, and diagnose Macintosh computers running Mac OS X.

This book assumes a basic level of familiarity with the Macintosh operating systems. Unless otherwise specified, all references to Mac OS X refer to Mac OS X 10.4.1, which was the most current version available at the time this book was written. Due to subsequent upgrades, some screen shots, features, and procedures may be slightly different from those presented on these pages.




Apple Training Series Mac OS X Support Essentials
Apple Training Series: Mac OS X Support Essentials v10.6: A Guide to Supporting and Troubleshooting Mac OS X v10.6 Snow Leopard
ISBN: 0321635345
EAN: 2147483647
Year: 2003
Pages: 233

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