What You've LearnedThis lesson introduced Apple's systematic troubleshooting process. The trouble shooting steps outlined in this lesson are not hard-and-fast rules. They are a recommended, field-tested process. Your organization may already have an established set of troubleshooting guidelines that you follow. With whatever process you go through, you'll need to be flexible while completing it. Sometimes you'll have to go back and repeat earlier steps. For example, after you research the problem, you may find that you need to go back and try some different quick fixes. It's also possible that your research was incomplete, and a periodic review of your technical resources can ensure that you stay up-to-date. When you complete your troubleshooting, be sure to complete the task. Review your notes, document the issue as needed, and evaluate your trouble shooting to determine whether you could do things more effectively. Also, remember the human factors involved. You may be helping someone who is stressed, uncooperative, or inexperienced. You may not be at your best, because you're fatigued or hungry. You and your user are a team for the duration of the troubleshooting, and anything you can do to help things work smoothly will help make you a more effective troubleshooter. ReferencesThe following Knowledge Base documents (located at www.apple.com/support) will provide you with further information regarding troubleshooting Mac OS X:
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