Acknowledgments

As always there are lots of people to thank. First, Mary O'Brien and Brenda Mulligan at Addison-Wesley Professional, whose good work and patience made this book possible. I would also like to thank Yvelisse Buenaventura and Holli Klein, my assistants, for doing much of the heavy lifting to get this book out. I'm grateful to Karen Freschi for the good graphics work. Finally, I would like to thank the technology team at Mercator who created an atmosphere of innovation, and the executive team that supported this book.