Index_T

T

‘‘take or pay’’pricing, 229

Talisman Energy, 81

tangible assets, 91, 93–94

technical risk, 170–171

technology, 18, 20, 38

tension management, 152–153

Teradyne, 252

third-party funding, 67–68

Thomas Cook, 109–133, 200–208

agenda setting at, 157

business transformation at, 113–114

communication at, 161, 167

cosourcing benefits at, 182

extending partnership at, 184–187

financial engineering at, 99–100

incentives at, 147

innovation presentations at, 58

integration of, 114, 116–117

key events at, 112

measurement approach at, 145

metrics used at, 142–143

new initiatives at, 130–132

operational executives on staff of, 210

patchwork character of, 112–113

profitability tracking at, 138

progress at, 125–130

provider personnel decision review at, 140

provider’s implementation team at, 64–66

strategic flexibility at, 103–104

transformation program release plan for, 174, 175

transition management at, 121–126

Thomas Cook AG, 109, 110, 116, 121, 130, 166

Thomson Travel, 111

Timex, 72

TiVo, 70–71, 147

TotalFinaElf Exploration, 81

track record, 151

training, experience and, 205

transfer of undertakings protection of employment (TUPE) regulations, 10, 123, 124, 159

transformation, 29–30

transformational outsourcing

approaches to, 37–41

benefits of, 63–68

and business model design, 94–95

for catalyzing change, 74–76

CEO self-test for, 46

characteristics of, 26–30

conventional outsourcing vs., 32–34

criticisms of, 36–37

definition of, 26

effectiveness of, 35–36

examples of, 30–31

extent of, 77–78

relationships in, 135

success of, 41

target of, 30

transition

to cosourcing, 133

preparing for, 169–173

war room during, 173–174

of workforce, 234, 235

transition packages, 235

Travelex, 111

Trecroce, Marco, 121

on Accenture employee holidays, 187

on consolidation, 118

on initiative, 132

on investments and risk, 119

on meeting deadlines, 130

on multivendor environment, 126

on responsibility, 117

on transition period, 124–125

trust

and delivery of unpleasant messages, 162

metrics for building, 142–143

TUPE regulations, see transfer of undertakings protection of employment regulations