Index_N

N

National Audit Office (UK), 23, 25, 216

National Information Consortium (NIC), 98, 222

National Savings and Investments (NS&I), 3–25, 222

business model design at, 87, 94–95

change packages at, 174

communications at, 11–12

community campaign by, 165

competitive outsourcing bids for, 12–14

cost and improvement performance at, 216

governance process at, 21, 22

immediate change in track record of, 51

implementation of outsourcing at, 12, 15–20

involvement of owners at, 166–167

jointly created assets at, 183

leadership team at, 51

management challenges at, 225

metrics for cost improvement at, 146

mission of, 6

new product development at, 64, 182

objectives of, 7–9

outsourcing to achieve change at, 31

and ownership of outsourced operations, 210

radical transformation at, 76

relationships at, 20–22

as showcase initiative, 47

stakeholders of, 7–12, 84–86

timeline for, 23–25

transfer of employees from, 154–155, 157, 161, 162

vendor selection at, 233

negotiation(s)

of contracts, 10–12, 149, 150

ownership of, 49–50

and renegotiation, 208

News Corporation, 72

New South Wales (Australia), 238

New York State, 236

New Zealand, 212, 216, 231, 232

NIC, see National Information Consortium

nimbleness, 74–75

‘‘ennimbling’’ for, 78

for growth through mind-sets, 254–256

‘‘no-longer-core’’activities, changing, 75

noncore activities, changing, 75

Nortel, 248

NS&I, seeNational Savings and Investments