decision making, 45–46
Defense Logistics Agency (DLA), 216, 227
Delcommune, Michel-Marc, 159
on mind-sets, 252
on outsourcing strategy, 181
delivery proposition, 89, 91
design of business model, 85, 87–94
Dietzman, Les, 72–73
DLA, see Defense Logistics Agency
‘‘do it yourself’’ approach, 37–39
DSS, see UK Department of Social Services
DuPont, 37, 87