Index_B

B

Bailey, Wilson, on leadership, 232

The Bank of New England, 40

Barclay’s Bank, 47

Bareau, Peter, 4, 6–7, 20–21, 23, 51, 85, 101–102, 198

on benchmarking, 146

on board changes, 18

on changing administrations, 233

on commitment, 21

on competition, 12

on mind-sets, 252

on owner involvement, 166–167

on reasons for change, 6

on relationships, 21

on stakeholders, 10

on unions, 169

Barlow, Tim

on acknowledging issues, 203

and challenges in transformation, 202–204

BBC, 57

Belgian Post, 237–238

Bell Canada, 222

benchmarking, 146, 207–208

bidding, 12–14, 111

Boardman, Tom

on infrastructure, 141

on time, 140

board of directors, 18

‘‘born-again’’ companies, 76–77

Bowley, Robert

on core competencies, 220

on workers’ choices, 235

BP, see British Petroleum

BPX, 75, 80–81, 100–101

British Petroleum (BP)

acceleration agenda of, 80–81

catalyzing change at, 247

champions of outsourcing at, 152

outsourcing of finance/accounting by, 100

transition to nimble competition by, 74–75

Brown, Don, 85

Browne, John, 75, 100

Brunei, 38

‘‘buddies,’’ 161

Bush, George W., 212, 220

business model, 83–105

definition of, 83–84

design step of, 85, 87–94

flexibility in, 103–105

leadership and design of, 46–49

as mind-set, 251–256

scenario-planning step of, 95–97

stakeholder-analysis step of, 84–86

transformational-outsourcing application step of, 94–95

validation step of, 97–103

business-process dependencies, 135, 136