E-learning, 35
Employees
annual performance plan for, 82
as asset, 111, 127
bonding, 87
brainpower of, 1, 11, 151
collective talent of, 1
commitment to knowledge by, 52
competitive edge provided by, 127
costs of replacing, 4
decision making by, 198
delegation of authority, 175, 198–200
developmental opportunities for, 91
education of, 132
empowerment practices
barriers to, 200–203
delegation of authority, 198–200
employee involvement in planning and sharing of performance information, 194–197
employee teams used to accomplish agency missions, 191–194
employee unions, 186–188
implementation issues, 202–203
leadership commitment, 183–186
overview of, 175, 208
training, 188–190
importance of, 1
intrinsic motivation of, 141, 149
lack of buy-in by, 202
lack of trust by, 200–201
performance information shared with, 194–197
rewards for knowledge management, 69, 82–83
statistics regarding, 45–46
training of, 91, 115, 132, 175, 188–190, 203
transformation of, 61–62
turnover of, 24
voluntary departure by, 24
work span for, 4
Employee teams, 191–194
Employee unions
agreements with, 187–188
description of, 175
engaging of, 186–188
joint decision making with, 188
relationship with, 187
Externalization, 87
Extrinsic rewards, 83