Index_H

H

‘ham sandwich' principle 12-14, 144

harmlessness 60-1, 79

Healthwise (Flight Centre) 147

Henry, Bob 28-9, 41, 44-5, 120, 144-5

hierarchy, role of 83-4, 87

high-trust cultures 22, 32

Hiscox PLC 3, 113-14, 119, 122, 143, 180

Hiscox, Robert 143

Hogan, Gary 27, 37, 40-1, 51, 56, 100, 156

Honda (UK)

basic information 180

belonging 129, 136

challenge 118

communication 57

customer service 154

feedback 125-6

great leaders 40, 48-9

hierarchy 87

induction 96

management 72

mistakes 87

next steps 11

personal development 112

servant leadership 144

spending time with people 37

honesty 63-4

How to Be a Great Boss (Timpson) 71