When was the last time you really listened to someone you work with? I am not talking about asking a question to evoke the answer you are looking for or writing an e-mail while another person speaks to you. I mean really looking, listening and sensing what the person is trying to communicate.
True communication builds a bridge between two people or within a group via which real understanding and contact occur. Martin Buber talks of the ‘I-Thou moment' - the experience of being fully connected and open to the other person. It is the moment we covet in romantic relationships, but it also occurs in highly effective teams at their most creative, and between a great manager and colleague when information and thoughts are flowing.
A great company strives constantly towards this level of communication, through a desire to engage each and every person. Regardless of position, everyone has knowledge and ideas to add to the pot. By listening and sharing freely, people feel valued, involved, committed, and thereby raise the quality of the business output.