FEBRUARY 18

Don’t underestimate the value of applause.

OVATIONS WILL MOVE YOU

Do you remember the times in your life when you were applauded? Most of us do.

At one fast-food chain, if an employee is working hard and feeling a little overwhelmed or under-appreciated, she can ask for a standing ovation at any time. Everyone in the restaurant—including customers—gives the person applause.

Gather your employees now and then for a standing ovation of one of your people. Explain the great things the person has done, and then start the applause. Dabbing the corners of teary eyes is optional.