FEBRUARY 11


“That rabbit’s plum loco!”

—Yosemite Sam, cartoon character

REWARD FAILURE

Make a person feel good about making a mistake based on the risk they took with good intentions.

People are afraid to risk in their jobs, primarily because of fear that failure will bring some sort of reprisal or ridicule. When this atmosphere is present, growth and innovation are stunted.

Several years ago, I began giving reward to employees for mistakes. The results were astounding. I found that people were so surprised and emotionally relieved, that many times they actually cried when I gave them the reward. I realized that people didn’t make mistakes on purpose, and that many times the mistakes were in an effort to succeed, or simply trying to navigate uncharted waters.

“It’s gotten so that now an employee, fresh from a major screwup, will sheepishly enter my office and say, ‘I think I need a bonus.’”

submitted by Jeffrey Gitomer, author of The Sales Bible and Customer Satisfaction is Worthless, Customer Loyalty is Priceless




A Carrot a Day. A Daily Dose of Recognition for Your Employees
A Carrot a Day: A Daily Dose of Recognition for Your Employees
ISBN: 1586855069
EAN: 2147483647
Year: 2003
Pages: 371

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