NOVEMBER 10

When you take a closer look, it’s amazing what you find.

ACTIVELY SEEK RECOGNITION MOMENTS

Now, here’s a leader who truly understands the value of recognition. The CEO of one successful retailer watches weekend store receipts come in on Monday morning and then personally sends handwritten notes of praise to the best-performing managers and staff. And if an individual does something remarkable that helps meet corporate goals, he’ll send a company-wide voice or e-mail recognizing that person.

The results of creating this kind of culture speak for themselves. The retailer’s turnover rate is about one-quarter of the industry average, sales have typically increased by 20 to 25 percent per year and the company was chosen by Fortune as the “Best Company to Work For in America,” an honor rarely bestowed on a retail company.