AUGUST 29

We’re all on the same side.

NOT SO DIFFERENT AT ALL

Do you ever feel pulled in three different directions? Needing to keep customers happy…and investors…and employees.

No sweat. You can pull it all together—by simply changing your mind-set.

During the 1990s, conventional wisdom told us that customers, investors and employees were three different animals. In fact, we were taught that they were mutually exclusive. To please one, you must, of necessity, shortcut the other.

Nothing could be farther from the truth. When employees are happy, you get happy customers. And happy, loyal customers return again and again, generating greater profits—which can’t help but make investors very, very happy.

REMEMBER: 

When employees are happy, everyone’s happy.