MAY 26

You get out what you put in.

FEED BACK THE POSITIVES

You know, you can never get too much of a good thing. Especially if it’s positive feedback.

Document the good things you hear from customers or other employees about a member of your staff. Share that information with the employee during her annual review.

Third-party customer praise is powerful stuff, helping you reinforce the values of service, relationship-building and loyalty.