Conclusion

There appears to be a significant number of problems in the use of ESD by casual users and it has been suggested that these problems may be due to a lack of understanding, on the part of ESD providers, of the task of retrieving and manipulating ESD and of the systems required by these users to carry out such tasks. Given that the field of ESD use by casual users has been under-researched, this study attempted to define the major elements of that field, to gather data about those elements and, hence, to provide initial models for these elements.

User observation has led to the proposal of an initial model for the task of ESD use. The model is based on a similar model in the field of MIS use and appears to describe the main sub-tasks adequately. Additional more detailed normative models have been proposed for two of the three sub-tasks in the main model.



Computing Information Technology. The Human Side
Computing Information Technology: The Human Side
ISBN: 1931777527
EAN: 2147483647
Year: 2003
Pages: 186

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