List of Figures

Chapter 1: Introducing Exchange Server 2003

Figure 1-1: A shared-file e-mail system.

Figure 1-2: The Exchange client/server system.

Chapter 2: Understanding Exchange Server Storage Architecture

Figure 2-1: The Database tab for a mailbox store property sheet.

Figure 2-2: The Database tab for a Public folder store property sheet.

Figure 2-3: Streaming architecture of the native content file.

Figure 2-4: How the Single-Instance Message Store feature works.

Figure 2-5: How ESE handles transactions.

Figure 2-6: The Processes tab in Windows Task Manager, showing the memory allocated to Store.exe and Mad.exe.

Figure 2-7: The Performance tab in Windows Task Manager, showing memory usage and availability.

Figure 2-8: A header dump produced using ESEUTIL /ML.

Figure 2-9: Message indicating that an error occurred when starting the database.

Figure 2-10: Multiple public folder trees.

Figure 2-11: Advanced search for document properties that have been promoted to the information store.

Figure 2-12: The Full-Text Indexing tab of the property sheet for a public folder store.

Figure 2-13: The Advanced Find dialog box in Outlook 2003.

Figure 2-14: A URL in a gather file.

Figure 2-15: A dialog box containing a line from the gather file.

Figure 2-16: Enabling a server to act as a front-end server.

Chapter 3: Understanding Exchange Server Routing Architecture

Figure 3-1: Object hierarchy showing routing groups located beneath administrative groups.

Figure 3-2: The property sheet for a messaging connector, showing the Do Not Allow Public Folder Referrals option.

Figure 3-3: Internal transport architecture for Exchange Server 2003.

Figure 3-4: How Exchange Server 2003 routes a message to a recipient from a sender housed on the same server.

Figure 3-5: How Exchange Server 2003 routes a message to a recipient on another server.

Figure 3-6: How Exchange Server 2003 routes a message to a recipient in another routing group.

Figure 3-7: How Exchange Server 2003 routes a message to a recipient in a foreign e mail system over SMTP.

Figure 3-8: Hub-and-spoke topology.

Figure 3-9: Mesh topology.

Figure 3-10: Linear topology.

Figure 3-11: Modified mesh topology.

Figure 3-12: Trace showing link state as DOWN.

Figure 3-13: Trace showing link state as UP.

Figure 3-14: Routing topology for link state example.

Figure 3-15: Default retry intervals for SMTP virtual server.

Figure 3-16: Selecting a routing group master in Exchange System Manager.

Chapter 4: Understanding Windows Server 2003 Integration

Figure 4-1: Fictitious tree of Microsoft.com.

Figure 4-2: Forest consisting of Microsoft.com and trainsbydave.com.

Figure 4-3: DNS entry for Global Catalog services on indianapolis.trainsbydave.com.

Figure 4-4: Mail-enabling a user object.

Figure 4-5: Mail-enabling a group using the Exchange Task Wizard.

Figure 4-6: Creating an SMTP alias in the Exchange Task Wizard.

Figure 4-7: Viewing the mail-enabled group in the Global Address List.

Figure 4-8: Adjusting the SMTP recipient limit in the Exchange System snap-in.

Figure 4-9: Adjusting the SMTP recipient limit in AD Users and Computers.

Figure 4-10: Recipient policy properties.

Figure 4-11: How older MAPI clients access the Global Catalog via DSProxy.

Figure 4-12: Property sheet for the Tucson server.

Figure 4-13: Property sheet for the Global Address List, showing the filter rule.

Figure 4-14: Property sheet for the Recipient Update service.

Figure 4-15: Finding default address lists in the Exchange System snap-in.

Chapter 5: Assessing Needs

Figure 5-1: Diagramming your network topology.

Figure 5-2: Diagramming a LAN.

Figure 5-3: Diagramming a networking model.

Chapter 6: Planning for Development

Figure 6-1: Elements of a recipient’s name.

Figure 6-2: Using costs to determine message routing.

Chapter 7: Installing Exchange Server 2003

Figure 7-1: Changing the name of your Windows server.

Figure 7-2: Using the Ipconfig /All command to verify TCP/IP configuration.

Figure 7-3: The opening splash screen.

Figure 7-4: Starting the Exchange Server Deployment Tools.

Figure 7-5: Choosing components for an installation.

Figure 7-6: Specifying an installation type.

Figure 7-7: Specifying a name for a new organization.

Figure 7-8: The Per Seat licensing agreement.

Figure 7-9: The Services console window.

Chapter 8: Managing Exchange Server 2003

Figure 8-1: MMC window with the Exchange System snap-in loaded.

Figure 8-2: Property sheet for a server object.

Figure 8-3: The Exchange hierarchy.

Figure 8-4: Setting messaging defaults for your organization.

Figure 8-5: Opening MMC directly.

Figure 8-6: Adding standalone snap-ins to a console.

Figure 8-7: Choosing from the available snap-ins.

Figure 8-8: Directing the connection to another domain controller.

Chapter 9: Creating and Managing Recipients

Figure 9-1: Creating a new user account with Active Directory Users and Computers.

Figure 9-2: Creating a mailbox for your new user.

Figure 9-3: Assigning user information on the General tab.

Figure 9-4: Describing a user’s position in the organization by using the Organization tab.

Figure 9-5: Configuring general mailbox-related properties.

Figure 9-6: Setting restrictions on a mailbox.

Figure 9-7: Setting delivery options for a mailbox.

Figure 9-8: Setting storage options for a mailbox.

Figure 9-9: Viewing e-mail addresses for a mailbox.

Figure 9-10: Viewing Exchange features for a mailbox.

Figure 9-11: Setting advanced Exchange mailbox features.

Figure 9-12: Entering additional recipient information by using custom attribute fields.

Figure 9-13: Configuring rights on a mailbox.

Figure 9-14: Viewing the groups to which a mailbox belongs.

Figure 9-15: Enabling e-mail for a user without giving the user a mailbox.

Figure 9-16: Creating a new contact.

Figure 9-17: Defining the contact’s e-mail address.

Figure 9-18: Creating a distribution group.

Figure 9-19: Specifying a group owner.

Figure 9-20: Setting advanced properties for a group.

Figure 9-21: Creating a query-based distribution group.

Figure 9-22: Setting recipient filtering options.

Figure 9-23: Creating a custom filter.

Figure 9-24: Finding recipients in Active Directory Users and Computers.

Figure 9-25: Displaying the results of a search.

Figure 9-26: Creating a new recipient policy.

Figure 9-27: Defining rules for generating e-mail addresses.

Figure 9-28: Defining rules for generating e-mail addresses.

Figure 9-29: Address lists that are preconfigured in the Exchange System snap-in.

Figure 9-30: Creating a new address list.

Figure 9-31: Selecting the user types contained in an address list.

Figure 9-32: Customizing a filter based on user attributes.

Figure 9-33: Viewing your new address list structure.

Chapter 10: Using Public Folders

Figure 10-1: The Outlook 2003 window, showing the public folder hierarchy.

Figure 10-2: Creating a public folder.

Figure 10-3: The General tab of a public folder’s property sheet in Outlook.

Figure 10-4: The Administration tab of a public folder’s property sheet in Outlook.

Figure 10-5: The Forms tab of a public folder’s property sheet in Outlook.

Figure 10-6: The Permissions tab of a public folder’s property sheet in Outlook.

Figure 10-7: Creating a new top-level root folder.

Figure 10-8: Naming the new public folder tree.

Figure 10-9: Choosing the storage group for the new public folder store.

Figure 10-10: Naming the new store and associating it with the public folder tree.

Figure 10-11: Connecting the public folder tree to the public folder store.

Figure 10-12: Selecting a location for the new public folder.

Figure 10-13: Naming a new public folder.

Figure 10-14: Configuring limits for a public folder store.

Figure 10-15: Configuring limits for a single public folder.

Figure 10-16: Configuring replication for an individual public folder.

Figure 10-17: Configuring replication for an entire public folder store.

Chapter 11: Using Storage Groups

Figure 11-1: Online databases and an offline database (Executive MBX) in a storage group.

Figure 11-2: Creating a storage group.

Figure 11-3: Property sheet for a new storage group.

Figure 11-4: General tab of the property sheet for a new mailbox store.

Figure 11-5: Selecting a default public folder store for the new mailbox store.

Figure 11-6: Selecting a default offline address list for the new mailbox store.

Figure 11-7: Database tab of the property sheet for a new mailbox store.

Figure 11-8: Limits tab of the property sheet for a new mailbox store.

Figure 11-9: Objects in the Full-Text Indexing container for Mailbox Store.

Chapter 12: Using Administrative and Routing Groups

Figure 12-1: Trains By Dave.

Figure 12-2: Centralized administrative model.

Figure 12-3: Decentralized administrative model.

Figure 12-4: Mixed administrative model.

Figure 12-5: ADSI Edit console, showing permissions inheritance for administrative groups.

Figure 12-6: Enabling the Administrative and Routing Group interface.

Figure 12-7: Property sheet for a new administrative group.

Figure 12-8: Shortcut menu for a new administrative group, showing the types of containers you can create.

Figure 12-9: Server object under the Hawaii Admin group in Active Directory Sites and Services.

Figure 12-10: System policy object.

Figure 12-11: New Policy dialog box.

Figure 12-12: Naming a policy on the General tab.

Figure 12-13: General (Policy) tab.

Figure 12-14: Property sheet for the EX-SRV1 server, showing dimmed message tracking options.

Figure 12-15: Servers to which the selected policy applies.

Figure 12-16: The Limits (Policy) tab of the property sheet for a public folder store policy.

Figure 12-17: The Limits (Policy) tab of the property sheet for a mailbox store policy.

Figure 12-18: Objects in a new routing group.

Chapter 13: Connecting Routing Groups

Figure 13-1: Specifying servers that can send e-mail over this connector.

Figure 13-2: Specifying target servers for this connector.

Figure 13-3: General tab of the Routing Group Connector’s property sheet.

Figure 13-4: Delivery Restrictions tab of the Routing Group Connector’s property sheet.

Figure 13-5: Delivery Options tab for the Routing Group Connector’s property sheet.

Figure 13-6: Content Restrictions tab for the Routing Group Connector’s property sheet.

Figure 13-7: Configuring the scope of the SMTP connector.

Figure 13-8: General tab of the SMTP connector’s property sheet.

Figure 13-9: Advanced tab of the SMTP connector’s property sheet.

Figure 13-10: Address Space tab of the SMTP connector’s property sheet.

Figure 13-11: Queues in Exchange System.

Figure 13-12: Routing topology for hr.trainsbydave.com.

Figure 13-13: Messages held in the outbound queue of the California Arizona RGC.

Figure 13-14: New topology for hr.trainsbydave.com.

Chapter 15: Migrating to Exchange Server 2003

Figure 15-1: Database migrations.

Figure 15-2: Where Exchange information resides in Active Directory.

Figure 15-3: Default set of wizard choices in ADMT.

Figure 15-4: Selecting the test option in the User Migration Account Wizard.

Figure 15-5: Domain Selection page in the User Account Migration Wizard.

Figure 15-6: Entering source domain names manually on the User Selection page.

Figure 15-7: Using the Find Now button to gather the user accounts from the Trains domain.

Figure 15-8: Selecting the target organizational unit.

Figure 15-9: Options for migrating passwords.

Figure 15-10: Configuring account information.

Figure 15-11: Entering a user account with proper administrative permissions.

Figure 15-12: Migrating user groups, profiles, and security settings.

Figure 15-13: Choosing how to handle conflicting accounts.

Figure 15-14: Reviewing the status of the migration.

Figure 15-15: Migrating accounts in the Employee organizational unit.

Figure 15-16: Selecting the components you want to install.

Figure 15-17: Disabled accounts in the Employees OU.

Figure 15-18: Searching for conflicting accounts to merge.

Figure 15-19: Conflicting accounts in ADCLEAN.

Figure 15-20: Informational box providing details about a particular account.

Figure 15-21: Beginning the merge process.

Figure 15-22: Informational box indicating that the four accounts were merged successfully.

Figure 15-23: Exchange organization object, defined so far in Active Directory with only a GUID.

Figure 15-24: Choosing to install Exchange Server 2003 into an Exchange 5.5 organization.

Figure 15-25: ESM for Exchange 2003.

Figure 15-26: The organization object renamed to the same name as the Exchange 5.5 organization—in this case, Trains.

Figure 15-27: ESM illustration of other Exchange 5.5 sites appearing as transparent objects.

Figure 15-28: Move Mailbox page in the Exchange Task Wizard in ADUC.

Figure 15-29: The Procedure Selection page in the Exmerge Wizard.

Figure 15-30: Selecting the mailboxes to be merged using the Exmerge Wizard.

Figure 15-31: Selecting the folder where .PST files will be written.

Figure 15-32: Migration status box in the Exmerge Wizard.

Figure 15-33: Mailbox item information in the ESM.

Chapter 16: Coexisting with Previous Versions of Exchange

Figure 16-1: An Exchange 5.5 server (PDC1) in the Exchange System snap-in.

Figure 16-2: Read-only connection agreement in the Active Directory Connector Management snap-in.

Figure 16-3: Connection agreement “between” the same server.

Figure 16-4: Container synchronization.

Figure 16-5: Object class synchronization.

Figure 16-6: ADC service installation choices.

Figure 16-7: Naming a two-way connection agreement.

Figure 16-8: Connections tab of the ADC service property sheet.

Figure 16-9: Schedule tab of the ADC service property sheet.

Figure 16-10: From Exchange tab of the ADC service property sheet.

Figure 16-11: From Windows tab of the ADC service property sheet.

Figure 16-12: Deletion tab of the ADC service property sheet.

Figure 16-13: Advanced tab of the ADC service property sheet.

Chapter 17: Overview of Exchange Clients

Figure 17-1: The basic Outlook 2003 client.

Figure 17-2: Using Outlook Today.

Figure 17-3: Outlook Express.

Figure 17-4: Creating a rule in Outlook Express 6.

Chapter 18: Deploying Outlook 2003

Figure 18-1: Specifying which Outlook 2003 components to install.

Figure 18-2: Customizing an Outlook installation with the Office Custom Installation Wizard.

Figure 18-3: Synchronization tab of a folder’s property sheet.

Figure 18-4: Filtering messages to be synchronized.

Figure 18-5: Viewing the current profile from Outlook 2003.

Figure 18-6: A list of e-mail profiles.

Figure 18-7: Using the Outlook client to connect to an Exchange 2003 server.

Figure 18-8: Granting permissions to other users.

Figure 18-9: Granting access using Outlook.

Chapter 19: Supporting OutlookWeb Access

Figure 19-1: Enabling logon authentication.

Figure 19-2: Exchange 2003 OWA logon screen.

Figure 19-3: Enabling OWA in a user’s account properties.

Figure 19-4: The HTTP virtual server in the Exchange System Manager snap-in.

Figure 19-5: Adding a new HTTP Virtual Server.

Figure 19-6: Configuring a virtual directory and assigning it to a domain name for an HTTP Virtual Server.

Figure 19-7: The Directory Access tab in the server’s properties.

Figure 19-8: The default OWA interface focused on the user’s inbox.

Figure 19-9: Server-Side OWA segmentation values matrix from the Exchange 2000 help file.

Figure 19-10: Entering a decimal value for the DefaultMailboxFolderSet registry key.

Figure 19-11: Observing the value of 259 for the DefaultMailboxFolderSet registry key in the Registry Editor.

Figure 19-12: The OWA interface with the limited DefaultMailboxFolderSet value applied.

Figure 19-13: Per-client OWA segmentation values matrix from the Exchange 2000 help file.

Figure 19-14: A user account highlighted in ADSI Edit inside the domain partition.

Chapter 20: Supporting Internet Protocols and SMTP

Figure 20-1: Sample log file.

Figure 20-2: First page of the New SMTP Virtual Server Wizard, in which you name the virtual server.

Figure 20-3: Selecting an IP address for the new virtual sever.

Figure 20-4: The Server Selection page.

Figure 20-5: Wizard In Progress page that runs the compliance checks.

Figure 20-6: The Configure Your Server page.

Figure 20-7: The Create Two SMTP Virtual Servers page.

Figure 20-8: The Outbound Mail Configuration.

Figure 20-9: General tab of the property sheet for a virtual server.

Figure 20-10: Changing the port number of a virtual server.

Figure 20-11: Connection Filtering tab in properties of the Global Settings/Message Delivery object.

Figure 20-12: Connection Filtering Rule dialog box.

Figure 20-13: Return Status Code dialog box.

Figure 20-14: Selecting the type of filtering for a particular VS.

Figure 20-15: Entering a recipient for the recipient filtering list.

Figure 20-16: Filtering messages based on the sender of the message.

Figure 20-17: Access tab of a virtual server’s property sheet.

Figure 20-18: Configuring security requirements.

Figure 20-19: Connection dialog box.

Figure 20-20: Relay Restrictions dialog box.

Figure 20-21: Permissions For Submit And Relay dialog box.

Figure 20-22: Adding a computer to the relay restrictions list.

Figure 20-23: Messages tab of a virtual server’s property sheet.

Figure 20-24: Advanced Delivery dialog box.

Figure 20-25: Telnet command to open a Telnet session to SMTP server Tucson.trainsbydave.com over port 25.

Figure 20-26: Response from the Tucson server allowing the Telnet connection.

Figure 20-27: Telnet session using commands to test for abilities to relay through the Tucson server.

Figure 20-28: IMAP4 states as described in RFC 2060.

Figure 20-29: IMAP4 default virtual server properties.

Figure 20-30: Log file for NNTP service.

Figure 20-31: General tab of an NNTP virtual server’s property sheet.

Figure 20-32: Settings tab of an NNTP virtual server’s property sheet.

Figure 20-33: NNTP server objects.

Figure 20-34: Mapping a virtual root to a file system.

Chapter 21: Connecting to Other Messaging Systems with X.400

Figure 21-1: Creating a new MTA transport stack.

Figure 21-2: Configuring general properties for an MTA transport stack.

Figure 21-3: Viewing the connectors that use an MTA transport stack.

Figure 21-4: Finding the Connectors container.

Figure 21-5: Configuring general connection properties for a new X.400 Connector.

Figure 21-6: Scheduling the availability of an X.400 Connector.

Figure 21-7: Configuring transport address information for the foreign X.400 system.

Figure 21-8: Overriding values for local MTA information.

Figure 21-9: Configuring an address space for the X.400 Connector.

Figure 21-10: Choosing the type of address space.

Figure 21-11: Configuring the new X.400 address space information.

Figure 21-12: Letting Exchange Server know that you are connecting to an Exchange 5.5 site.

Figure 21-13: Restricting the use of an X.400 Connector.

Figure 21-14: Configuring advanced X.400 properties.

Figure 21-15: Content Restrictions tab.

Chapter 22: Mobile Services in Exchange Server 2003

Figure 22-1: Configuring mobile services for an Exchange organization.

Figure 22-2: Configuring mobile services for an individual user.

Figure 22-3: ActiveSync for Pocket PC 2002.

Figure 22-4: Configuring an Exchange server in ActiveSync.

Figure 22-5: Configuring advanced connection options in ActiveSync.

Figure 22-6: Using pocket applications on a Pocket PC.

Figure 22-7: Home page, message interface, and configuration page of OMA.

Figure 22-8: Enabling OMA in System Manager.

Chapter 23: Security Policies and Exchange Server 2003

Figure 23-1: How information security policies ultimately translate into electronic policies.

Figure 23-2: Password policy example.

Chapter 24: Exchange Server Security

Figure 24-1: Using the NSLookup tool to find the public MX records for Microsoft.com.

Figure 24-2: Opening a Telnet session to the Tucson server running Exchange Server 2003.

Figure 24-3: Creating a new Administrative Group in the Exchange System Manager.

Figure 24-4: Two Administrative Groups named East and West in the Exchange System Manager.

Figure 24-5: Selecting the ExchangeWest and ExchangeEast security groups in the Exchange Administration Delegation Wizard.

Figure 24-6: Viewing the East Administrative Group’s permissions.

Figure 24-7: Allowing the log on locally policy setting, adding the ExchangeEast and ExchangeWest security groups.

Figure 24-8: Three Exchange servers in the perimeter network.

Figure 24-9: Configuring outbound security for the VS on the CE Exchange Server in the perimeter network.

Figure 24-10: Configuring a unique port number for outbound SMTP traffic on the CE Exchange Server in the perimeter network.

Figure 24-11: Configuring the internal Exchange server to be the smart host for the CE Exchange Server in the perimeter network.

Figure 24-12: Configuring inbound authentication on the inbound VS of the internal Exchange server.

Figure 24-13: Configuring inbound IP address acceptance on the inbound VS of the internal Exchange server.

Chapter 25: Securing Exchange Server 2003 Messages

Figure 25-1: Components of Certificate Services.

Figure 25-2: Selecting Certificate Services in Add/Remove Programs.

Figure 25-3: CA Type selection page.

Figure 25-4: Setting advanced options for public and private key pairs.

Figure 25-5: Entering CA identifying information.

Figure 25-6: Specifying data storage locations.

Figure 25-7: Certification Authority snap-in.

Figure 25-8: Web enrollment home page.

Figure 25-9: Installing Web enrollment support on a separate server.

Figure 25-10: Retrieving the CA’s certificate.

Figure 25-11: Requesting a new certificate.

Figure 25-12: Message indicating system is ready to submit a certificate request.

Figure 25-13: Message indicating system is ready to install the certificate.

Figure 25-14: Verifying that a user certificate has been created.

Figure 25-15: Verifying that a user certificate has been installed.

Figure 25-16: Change Security Settings screen.

Figure 25-17: Selecting the Users Certificate for assignment in the Outlook client.

Figure 25-18: The Users Certificate assigned to the Outlook client for both encryption and signing.

Figure 25-19: Choosing a certificate for personal use.

Figure 25-20: The three options available for an advanced certificate request.

Figure 25-21: General tab of the property sheet for a user certificate.

Figure 25-22: General tab of the property sheet for a domain controller certificate.

Figure 25-23: Details tab of a certificate’s property sheet.

Figure 25-24: Certification Path tab of a certificate’s property sheet.

Figure 25-25: Editing certificate properties in Outlook 2003.

Figure 25-26: Cross-Certificates tab in the certificate properties.

Figure 25-27: Partial list of trusted root certificate authorities in Internet Explorer.

Figure 25-28: The Security tab, showing options to encrypt outbound messages.

Figure 25-29: Allowing certificates to be published to the file system option.

Figure 25-30: Published Certificates tab of a user’s property sheet.

Figure 25-31: Choosing a certificate template.

Figure 25-32: An MMC that has both the local computer and the current user Certificates snap-in installed.

Figure 25-33: Configuring a user certificate template to autoenroll a user when the certificate request is issued.

Figure 25-34: Group Policy Object on the domain object showing the default setting in Active Directory when Windows Server 2003 is installed.

Chapter 26: Monitoring Exchange Server 2003

Figure 26-1: Reviewing an application event created by Exchange Server 2003.

Figure 26-2: Viewing diagnostics logging categories.

Figure 26-3: Enabling diagnostics logging for components of the information store.

Figure 26-4: Viewing the existing monitors on a server.

Figure 26-5: Viewing the resources being monitored.

Figure 26-6: Viewing the Exchange-related services that are monitored by default.

Figure 26-7: Viewing the resources you can monitor.

Figure 26-8: Adding services to be monitored.

Figure 26-9: Setting X.400 and SMTP queue thresholds.

Figure 26-10: Setting CPU utilization thresholds.

Figure 26-11: Setting disk space thresholds.

Figure 26-12: Setting virtual memory thresholds.

Figure 26-13: Property sheet for a new e-mail notification.

Figure 26-14: Property sheet for a new script notification.

Figure 26-15: Navigating to the Message Tracking Center container.

Figure 26-16: Message Tracking Center dialog box, showing all messages to Jim Hance.

Figure 26-17: Viewing the history of a message.

Chapter 27: Disaster Recovery of an Exchange Server 2003 Database

Figure 27-1: Contents of the Mdbdata folder, showing the archive bit set to on.

Figure 27-2: Setting the deleted mailbox retention time in the store properties.

Chapter 28: TroubleshootingExchange Server 2003

Figure 28-1: Personal folders stored in a .PST file.

Figure 28-2: The Inbox Repair Tool.

Figure 28-3: The Inbox Repair Tool scanning a .PST file.

Figure 28-4: RPing running on an Exchange server.

Figure 28-5: Checking RCP connectivity with Rpingc.exe.

Chapter 29: Tuning Exchange Server 2003 Performance

Figure 29-1: The Performance snap-in chart view.

Figure 29-2: Add Counters dialog box.

Figure 29-3: Monitoring the same counter on four servers.

Figure 29-4: Memsnap log file.