Acknowledgements

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This book represents the culmination of a personal and professional journey for me. Five years ago, I was in private practice in the health care field when I decided to make a career change. Over the last five years, many have helped me along the way and all of them, in one way or another, have played a part in this book.

First I'd like to thank David Clark, acquisitions editor at Microsoft Press, and my co-author, Walter Glenn, for taking a chance on me as a book author. I hope you both feel that you made a good choice. I'd also like to thank Barbara Moreland, the project editor, for her professionalism, calmness, and leadership. She knew when to push me and when not to, and I appreciated both very much. Barbara, I hope we can work together in the future. Rebecca Pepper, the manuscript editor, made my rough manuscripts smooth and pleasant to read while offering key advice on structure and flow. RP, I never knew I could sound so good. Nick Cavalencia, the technical editor, was learning this material at the same time I was, and he graciously put up with my many phone calls asking about how to do this or that. Your patience is a virtue and your energy is boundless. Thanks for all your help! Bill Teel helped with producing screen shots. Bill, you're a master with that paint utility!

The following developers at Microsoft added significant value to this book. Even though they were heads down writing code, they took time to help me understand the finer points of Exchange 2000 Server. I'd like to thank Mark Wistrom for his guidance in developing the Clustering chapter, Jeff Bachmeier for his patience and technical support in explaining to me the intricacies in Instant Messaging, David Lemson for his welcome corrections and instruction on routing concepts and the LST, Aaron Szafer for his help with the Counters and Instances for the Performance Monitoring chapter, Dalen Abraham for his explanations on the finer points of the Chat Service, Erik Ashby for his help in explaining mixed mode concepts, and Philip Hupf for providing insight into ESE, store maintenance, and how database restorations work. Any mistakes in these chapters are mine, not theirs.

Back here in Minnesota, I'd like to thank Tina Rankin, who gave me my first break in the training world and believed that I could become a good trainer. I will never forget your kindness. I'd like to thank Jane Holcombe, whom I consider a mentor and friend, and who has given me very good, strategic advice at key points in my professional development. Jane, you're a class act and one of the best trainers in the Twin Cities. I also thank Dave Fletcher and the folks at MindSharp, who worked with my ever changing schedule to give me the time away from the classroom necessary to do this writing. Thanks for your flexibility and kindness.

To Neil Salkind, David Rogleberg, and the folks at StudioB, I deeply thank you for your efforts in seeing this book through to the end in a rather difficult and accelerated situation. Neil, you are the best agent anyone could have.

Finally, I must thank my wife Kathy, who endured long hours of me at the computer and was very patient and supportive of my efforts. Kathy, I'm so glad I married you. Also, to David and Anna, my two adoring children. Every time you came into my office, you reminded me of what was really important. Books will come and go, but the love of a child is to be cherished for life.

Most importantly, I want to thank Jesus Christ, who gave me the opportunity and talent to co-author this book and without whom I would be lost forever.

Bill English,
Maple Grove, Minnesota
June 26, 2000

As usual, a lot of people did a lot of work to put this book into your hands. Foremost, I'd like to thank my co-author, Bill English, for all his work. He signed on to this project at the last moment when another author dropped out. Bill took up the challenge and did a great job. I'd also like to thank Nick Cavalencia for a grueling technical review and for contributing updated chapters to the book as well.

The folks at Microsoft Press also deserve special thanks for guiding this book through its various stages. David Clark, acquisitions editor, and Barbara Moreland, project editor, all helped to make sure that this book is of the best quality and that it was published on schedule.

Walter J. Glenn
Huntsville, Alabama
July 5, 2000