Finding Help

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As an administrator, you sometimes have problems that you cannot solve by yourself. In these circumstances, knowing where to go for help can save your day. Many sources of information on Exchange 2000 Server are available.

Product Documentation

The product documentation for Exchange 2000 Server is quite good. (Many administrators have never even looked at the product documentation, primarily because they have grown accustomed to shoddy documentation in other products.) This documentation is in .RTF format and is available on the Exchange 2000 Server CD-ROM in the \Docs directory. Open the file Contents.html for a hyperlinked table of contents that allows you to open the various .RTF files.

Microsoft Exchange 2000 Resource Kit

Another invaluable resource for any Exchange administrator is the Microsoft Exchange 2000 Resource Kit (Microsoft Press, 2000). It provides comprehensive technical data detailing the planning, deployment, administration, and troubleshooting of Exchange 2000 Server. The resource kit also contains valuable tools designed to make your life as an Exchange administrator easier. Earlier chapters of this book described several of these tools.

Microsoft TechNet

Each month, Microsoft publishes a collection of information and tools called TechNet. TechNet is a CD-ROM subscription that delivers current information on the evaluation, deployment, and support of all Microsoft products. It consists of nearly 300,000 pages of information, including the full text of all Microsoft resource kits and the entire Microsoft Knowledge Base. Each month, subscribers also receive other CD-ROMs that include useful items, such as all of the published service packs for all Microsoft products; server and client utilities, and Microsoft Seminar Online.

TechNet is now also published in an extended version, TechNet Plus, that includes Microsoft software currently in beta testing. Much of the content of TechNet, as well as ordering information for the CD-ROM subscription, is available online at Further support mechanisms include contacting the local Microsoft office or using Microsoft Support through http://support.microsoft.com.

Internet Newsgroups

Newsgroups offer the chance to interact with other administrators and to get opinions and ideas about your specific problems. Many newsgroups are available on the Internet. Microsoft maintains a public Usenet server that hosts hundreds of newsgroups on many Microsoft products. The address of this server is http://www.microsoft.com/exchange/support/Newsgroups.htm. The following are a few of the Exchange-specific newsgroups available on this server:

  • microsoft.public.exchange2000.administration
  • microsoft.public.exchange2000.clients
  • microsoft.public.exchange2000.clustering
  • microsoft.public.exchange2000.development
  • microsoft.public.exchange2000.general
  • microsoft.public.exchange2000.setup.installation
  • microsoft.public.exchange2000.transport

Hundreds of people, including Microsoft personnel, read and post to these newsgroups daily. These newsgroups are also replicated by many other Usenet servers and may be available through your own Internet service provider's news server.



Microsoft Exchange 2000 Server Adminstrator's Companion
Microsoft Exchange 2000 Server Adminstrator's Companion
ISBN: N/A
EAN: N/A
Year: 1999
Pages: 193

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