References

Chapter 4 - Maintaining the Own Responsibility: Selected Information Systems Architecture, Selective Outsourcing and Organizational Learning as a Base for a Sustainably Positioned Information Technology Service
Managing IT in Government, Business & Communities
by Gerry Gingrich (ed)
Idea Group Publishing 2003

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Jentzsch, R. (1998, November 7). Getting the Balance Right. Canberra: Proceedings of the 1998 Information Industry Outlook Conference. Retrieved January, 3, 2002, from the World Wide Web: http://www.acs.org.au/president/1998/past/io98/rghtbl.htm.

Lally, L. and Garbushian, B. (2002). Hiring in the Post-Reengineering Environment: A Study Using Situationally Conditioned Belief. In: E. Szewczak and C. Snodgrass (eds.), Human Factors in Information Systems (pp. 169 179). Hershey, PA: IRM Press.

Leonard, A.C. (2002). The Importance of Having a Multidimensional View of IT End User Relationship for the Successful Restructuring of IT Departments. In: E. Szewczak and C. Snodgrass (eds.), Human Factors in Information Systems (pp. 241 252). Hershey, PA: IRM Press.

Papadimitriou, Z. (1981). Entwicklung der kaufm nnischen Berufst tigkeit im Gefolge des Einsatzes von EDV-Systemen im Bankenbereich. In Boehm, U. et al. (eds.), Rationalisierung und kaufm nnische Berufsausbildung. Frankfurt/New York: Campus.

Raymond, L. and Menvielle, W. (2000). Managing Information Technology and E-Business in SMEs. Synthesis watch report submitted to Canada Economic Development within the framework of the project. Quebec. Retrieved January, 3, 2002, from the World Wide Web: http://www.decced.gc.ca/en/biblio/observatoire/pdf-obs/expanding.pdf.

Sahraoui, S. (2002). The Social Antecedents of Business Process Planning Effectiveness. In E.J. Szewczakand C.R. Snodgrass (eds.), Managing the Human Side of Information Technology: Challenges and Solutions (pp. 35 59). Hershey, PA: Idea Group Publishing.

Weissbach, R. (2000). Supportmanagement einmal anders - Anmerkungen zum Outsourcing bei Anwenderorganisationen. In H. Mayr et al. (eds.), SWM'2000 - Fachtagung Software-Management 2000 (pp. 181 186). Wien: OCG.

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