Managing IT in Government, Business Communities
 | |
USA
IRM Press Publisher of innovative scholarly and professional information technology titles in the cyberage Hershey London Melbourne Singapore Beijing
Acquisitions Editor: Senior Managing Editor: Managing Editor: Copy Editor: Typesetter Cover Design: Printed at: Published in the United States of America by
and in the United Kingdom by
Copyright 2003 by IRM Press.
All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data
Gingrich, Gerry. Managing IT in government, business & communities / Gerry Gingrich. p.cm.ISBN 1-931777-40-3 (soft cover)
ISBN 1-931777-56-X (ebook) 1. Information resources management. I. Title.
T58.64.G46 2003 658.4'038'011--dc21 2002156226 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. About the Authors Copyright 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. Gerry Gingrich is a Professor of Systems Management in the Information Strategies Department of the Information Resources Management College at the National Defense University on Fort McNair, Washington, DC. Her research and teaching interests are organizational innovation and strategy, information technology and change, and executive leadership. Prior to teaching at the National Defense University, Dr. Gingrich was Co-Director of the Executive Masters in Information Systems in the School of Business and Public Management at The George Washington University. Earlier, she taught information systems strategy in the M.B.A. program at the University of Maryland. Dr. Gingrich obtained a Ph.D. in cognitive and organizational sciences from the University of Maryland in 1985 and a post-doctoral degree in information systems at the University of Minnesota in 1987. She has published her research in the Proceedings of the International Conference on Information Systems, the Defense Intelligence Journal, the Journal of End User Computing, the National Defense University's Strategic Forum, Organizational Behavior and Human Processes, and the Proceedings of the Symposium on Human Factors in Information Systems. Prior to entering the teaching profession, Dr. Gingrich was a Project Director for Louis Harris and Associates and for Westat, Inc., a corporate lending officer for NationsBank, and a certified public accountant for KPMG Peat Marwick. She obtained a B.S. in accounting and business from the University of North Carolina in 1972. Stephen Burgess (M.Bus RMIT, Ph.D. Monash) is a Senior Lecturer in the School of Information Systems at Victoria University, Melbourne, Australia. He has a B.A. degree in accounting and a Graduate Diploma in commercial data processing, both from Victoria University, Australia; an M.Bus (information technology) from RMIT, Australia; and a Ph.D. at Monash University, Australia, in the area of small business to consumer interactions on the Internet. His research and teaching interests include the use of IT in small business, the strategic use of IT, B2C electronic commerce and management IT education. He has recently edited a book through Idea Group Publishing, Managing Information Technology in Small Business: Challenges and Solutions, and is track chair in the area of small business and information technology at the IRMA international conference (http://www.irma-international.org/). Stephen is a co-founder of the new research group and IRMA Special Research Cluster on Small Business and Information Technology (www.businessandlaw.vu.edu.au/sbirit/). Ming Chang is an Assistant Professor of MIS at the University of Houston-Downtown, USA. In addition to obtaining teaching experience in North Dakota and Washington states, he has extensive industry experience working with Boeing and e-commerce startups in the Seattle area. Dr. Chang also has a background in medicine and e-healthcare. Stephen B. Chau graduated from the University of Tasmania in 1990 with a BEc. In 1991, he completed a Grad Dip Sci (IT), acquiring an Honours Degree in Computing in 1995. Currently he is in the final stages of completing a Ph.D. with the School of Information Systems at the University of Tasmania, Australia. Stephen maintains an interest in the SME use of electronic commerce and organisational change facilitated by Internet communication technologies. He has written a number of Australasian and international academic publications on the subject of electronic commerce and SMEs. Jason C. H. Chen, Ph.D., is a Professor and the Coordinator of the MIS program in the School of Business Administration at Gonzaga University in Spokane, WA, USA. He designed and implemented an MIS system for a Chinese government agency to a World Bank project in 1994. He taught in the Beijing International MBA program at Beijing University in 1999. He is also the scholar-in-residence for an e-commerce and knowledge management firm in Taipei, Taiwan. His research interests include building and applying e-commerce models to business applications, the Pareto principle to business, and development of model and strategy of knowledge re-use to the enterprises. P. Pete Chong is Martel Corp. Professor of CIS at the University of Houston-Downtown, USA. Prior to joining UHD, Dr. Chong taught at Gonzaga University, University of Idaho, and Southeastern Louisiana University, where he also served as the Head of the Business Research Unit and the editor for Southeastern Economic Outlook. Ta-Tao Chuang is an Assistant Professor of MIS at Gonzaga University, USA. Prior to coming to Gonzaga University, he taught at Wichita State University. Dr. Chuang has special research interests in business intelligence agents, e-commerce in international business environments, and the interdependence/integration of today's sometimes opposing organizations. M. Gordon Hunter is an Associate Professor in Information Systems in the Faculty of Management at The University of Lethbridge, Canada. Gordon has previously held academic positions in Canada, Hong Kong, and Singapore, and visiting positions in Germany, USA and New Zealand. He has a Bachelor of Commerce degree from the University of Saskatchewan in Canada. He received his doctorate from Strathclyde Business School in Glasgow, Scotland. Gordon's professional designations include: Certified Management Accountant, Information Systems Professional, and Member - British Computer Society. He has extensive experience as a systems analyst and manager in industry and government organizations in Canada. Gordon is an Associate Editor of the Journal of Global Information Management. He is the Canadian World Representative for the Information Resource Management Association. He serves on the editorial board of the Journal of Global Information Technology Management, and the Journal of Information Technology Cases and Application. Gordon has conducted seminar presentations in Canada, USA, Asia, New Zealand, Australia, and Europe. His current research interests relate to the productivity of systems analysts with emphasis upon the personnel component, including cross-cultural aspects, and the effective use of information systems by small business. Carina Ihlstr m received an M.Sc. degree in Informatics from G teborg University, Sweden, in 1999. She is currently working toward a Ph.D. degree and is affiliated with the Viktoria Institute. She works as Director of Studies in Informatics at Halmstad University, Sweden, and lecturers in e-commerce and HCI. Her research interests lie within the areas of online newspapers and e-commerce, in particular the evolution of online newspapers since their launch in the mid-nineties. Bandula Jayatilaka is an Assistant Professor of Management Information Systems at State University of New York at Binghamton, USA. He holds his Ph.D. from the University of Houston, Texas. Prior to joining State University of New York at Binghamton, he worked for NASA. His current research interests include knowledge management, IS outsourcing, and virtual organization. E.R. Jessup is Associate Professor of computer science at the University of Colorado at Boulder (UCB), USA. She earned her Ph.D. in computer science at Yale University. Her research interests are in the design, analysis, and implementation of algorithms and efficient software for matrix algebra problems. She has been actively involved in undergraduate education, beginning with her role as co-developer of an award-winning, NSF-funded, undergraduate curriculum in high-performance scientific computing. Most recently, she has worked with the Institute for Women and Technology to expand its Virtual Development Center to UCB. David King is undertaking his Doctorate in Information Systems with the University of South Australia. He lectures in subject areas such as distributed systems, business information systems and information system security and control. David earned his B.A. and M.A. degrees in Accounting and Management Information Systems and has extensive executive working experience in these areas. He is a Microsoft Certified Professional in TCP/IP and also a Novell Certified Administrator. Since 2000, David has presented at the ACIS, IFIP, IRMA, ItiRA, and PACIS conferences. His future research interest lies in the areas of e-governance in Africa and in other developing countries. Jerzy Kisielnicki received his Ph.D. from the Warsaw School of Economics (S.G.P.i.S.) He is a full Professor of Management and Head of the Department of Information Systems in Management and Faculty of Management at Warsaw University, Poland, and the Head of the Department of Organization and Management at the School of Economics and Law. His interests are organization and management, systems analysis, management information systems, process innovation (reengineering), strategic management, and transition systems organization and management in the market economy. He is a member of and the representative for the Information Resources Management Association and the Institute for Operations Research and the Management Science TIMS-ORSA. Dr. Kisielnicki is a member of the Board of Organization and Management in Polish Academy of Science and is the head of the Scientific Council of Polish Society of Systems Information. He has had about 220 publications. Jinyoul Lee is an Assistant Professor of Management Information Systems at State University of New York at Binghamton, USA. He received his Ph.D. from the University of Nebraska - Lincoln. His research interests include virtual organization, knowledge management, and enterprise resource planning implementation. His recent research is especially focused on enterprise integration and virtualization in the context of social structuration processes. ZhangLiyangGraduate Student at the Department of Information Management, Peking University, China. B.S. from Peking University. Research interests include information resources management. Wayne A. Long is currently Emeritus Professor of Management with The University of Calgary's Faculty of Management, Canada, where he co-founded the New Venture Development Program. His experience and research is in the fields of entrepreneurship and new venture creation and development is extensive. His publications appear in a wide variety of media and include a book co-authored with W. Ed McMullan entitled Developing New Ventures: The Entrepreneurial Option, (Harcourt, Brace, Javanovich, San Diego, CA, 1990). His consulting experience in recent years has been focused on the design and development of innovative programs for facilitating business start-up, development and growth, as well as innovative approaches to entrepreneurship education. Clients have included governments, educational institutions, and businesses. In addition to 10 years of industry experience, Wayne Long has taught at the university level and conducted research in business and entrepreneurship for almost 30 years. He consults with institutions and organizations internationally regarding entrepreneurship education, training, and program development. Monika Magnusson is a Ph.D. Student at the department of Information Technology, Karlstad University, Sweden. She is conducting research in the area of electronic commerce. Her main research interests lie in small business adoption, implementation methods and change management. She is participating in several research projects one-commerce, one of them particularly addressing small and medium-sized enterprises. Monika teaches courses in Information System Development and Analysis of Change at the undergraduate level. Julianne G. Mahler is Associate Professor of Government and Politics in the Department of Public and International Affairs at George Mason University, USA. She has worked extensively in the area of organization theory and public management, conducting research on organization culture in several federal government agencies. Her most recent research is on agency learning and the evolution of policy technologies. She has published numerous articles on decision-making, measuring customer satisfaction, organization culture, and learning. She is co-author of Organization Theory: A Public Perspective, with Hal Gortner and Jeanne Nicholson. She currently directs the masters program in Political Science. Her B.A. in Political Science is from Macalester College and her M.A. and Ph.D. are from SUNY at Buffalo. Lai Maosheng is a Professor and Ph.D. Advisor at the Department of Information Management, Peking University, China; Chief Member, Council of China's Information Association; Chief Member, Council of the China Society for Sci-Tech Information; Chief Member, Council of the Chinese Association of Information Economics; Member, Academic Commission, the China Society for Sci-Tech Journalism; Director of the National Institute for Information Resource Management (Beijing). Research interests include information resources management, information storage and retrieval, information policy and law, and information economics. Fiona Meikle is a Senior Lecturer in Information Management at Leeds Metropolitan University, UK. Her main research interests include business strategy and e-commerce development. Other research interests center on criminology and she is in the process of beginning a Ph.D. in this field. She is currently consulting on the development of a Web-enabled database for a major European health project. She has published papers and presented at conferences. Thomas O'Daniel is a Lecturer in the School of Business and Information Technology, Monash University (Sunway Campus), Malaysia. His previous experience includes lecturing positions in management and information technology at several universities, electronic commerce application development, and more than 10 years in the financial services industry. Research interests focus on information management and the administration of mission-critical systems. His work on models of business-value for electronic commerce has been published in a book and articles in several well-known journals. Shan-Ling Pan is Assistant Professor in the Department of Information Systems of the School of Computing at the National University of Singapore. His primary research focuses on the recursive interaction of organizations and information technology (enterprise systems), with particular emphasis on issues related to work practices, cultures and structures from a knowledge perspective. Some of his previous research has been published/forthcoming in IEEE Transactions on Engineering Management, Communications of ACM (CACM), Information and Organization, Journal of Strategic Information Systems (JSIS), European Journal of Information Systems (EJIS), Decision Support Systems, and the Journal of Organizational Computing and Electronic Commerce (JOCEC). Anand Ramchand is a Postgraduate Candidate in the Department of Information Systems of the School of Computing at the National University of Singapore. His current research interests focus on the management of knowledge strategies and initiatives in knowledge-intensive organizations. Priscilla M. Regan is an Associate Professor in the Department of Public and International Affairs at George Mason University, USA. Prior to joining that faculty in 1989, she was a Senior Analyst in the Congressional Office of Technology Assessment (1984 1989) and an Assistant Professor of Politics and Government at the University of Puget Sound (1979 1984). Since the mid-1970s, Dr. Regan's primary research interest has been the analysis of the social, policy, and legal implications of organizational use of new information and communications technologies. Dr. Regan has published over 20 articles or book chapters, as well as Legislating Privacy: Technology, Social Values, and Public Policy (University of North Carolina Press, 1995). As a recognized researcher in this area, Dr. Regan has testified before Congress and participated in meetings held by the Department of Commerce, Federal Trade Commission, Social Security Administration, and Census Bureau. Dr. Regan received her Ph.D. in government from Cornell University in 1981 and her B.A. from Mount Holyoke College in 1972. Don Schauder (M.A. Sheffield, M.Ed., Ph.D. Melbourne) is Professor of Information Management in the School of Information Management and Systems, Monash University, Australia. He is also Associate Dean (Research) of the Monash Faculty of Information Technology. Don is Chair of the Information & Telecommunication Needs Research Group, and of the Centre for Community Networking Research. He has been Director of several libraries, most recently RMIT University Library. As one of the pioneers of electronic publishing in Australia, he founded INFORMIT Electronic Publishing (now part of RMIT Publishing). He was co-founder of VICNET: Victoria's Network, based at the State Library of Victoria. Throughout his career he has maintained an active commitment to information access for people with disabilities. His teaching and research focus on the development of information products and services that benefit individuals, organisations and society; facilitating the transfer of knowledge among people; and reducing the "digital divide" between the information rich and poor. Ada Scupola is an Assistant Professor at the Department of Social Sciences, Roskilde University, Denmark. She holds a Ph.D. in Business Administration from the same department, an M.B.A. from the University of Maryland, College Park, USA, and an M.A. in Information Systems from the University of Bari, Italy. Her research interests are in the impacts of EC technologies on organizations and industrial structures, adoption and diffusion of IT and electronic commerce, electronic commerce in SMEs, and strategic management of IT. She has been a visiting scholar at several international universities, including the Center for Research in Electronic Commerce, University of Texas at Austin, USA. Tatsumi Shimada is Professor of Information Management in the department of Business Administration of Information at Setsunan University, Osaka, Japan, where he teaches courses on management information systems and information ethics. He received his Ph.D. in Business Administration from Osaka City University. His research interests include electronic government, strategic outsourcing, and information ethics. His publications include "The Impacts of Information Technology of Organizations in Japanese Companies" in Management Impact of Information Technology (edited by E.Szewczak, C.Snodgrass, & M.Khosrowpour, Idea Group Publishing, 1991), and "IS Outsourcing Practices in the USA, Japan, and Finland: A Comparative Study," Journal of Information Technology (with U.M.Apte, M.G.Sobol, T.Saarinen, T.Salmela, A.P.J.Vepsalainen, & S.Hanaoka, Vol.12, Dec., 1998). Paul Turner was a research fellow at CRID (Computer, Telecommunications and Law Research Institute) prior to joining the School of Information Systems in Belgium where he worked on a variety of European Commission projects in the field of electronic commerce, telecommunications and intellectual property rights. Paul's strong research focus in the field of electronic commerce continues both in his work as senior research fellow at the University of Tasmania, Australia, and in his concurrent position as research manager for the Tasmanian Electronic Commerce Centre. Virpi Kristiina Tuunainen is currently a Professor at the Helsinki School of Economics, Department of Management, Findland, Information Systems Science, and a Project Manager at LTT Research Ltd., Electronic Commerce Institute. She holds a Ph.D. and an M.A. from Helsinki School of Economics and Business Administration. She is author or co-author of many publications in international journals such as MIS Quarterly and The Journal of Strategic Information Systems. She serves also on the editorial board of many journals such as JITTA, Scandinavian Journal of Information Systems, and Electronic Markets. Kiyoshi Ushida is Director, Land Survey Section, Bureau of City Planning, ex-Director in charge of information system guidance, Office of Information Technology, Bureau of General Affairs, in the Tokyo Metropolitan Government, Japan. He received his M.S. at the Graduate School of Policy Science at Saitama University. Edward Watson is the E. J. Ourso Professor of Business Analysis and Director of the SAP UCC and Enterprise Systems Programs at Louisiana State University, USA. Dr. Watson's interests include ERP and e-Business systems implementation and organizational impact, logistics information management, process engineering and performance analysis. Dr. Watson's doctoral and master's degrees are in Industrial Engineering from Penn State, and his B.S. in Industrial Engineering and Operations Research is from Syracuse University. He has published in such journals as Decision Sciences, Decision Support Systems, IEEE Transactions on Computers, International Journal of Production Research, Interfaces, European Journal of Operational Research, and Communications of the Association for Information Systems. He is active in the information systems and decision sciences communities and is a regular contributor and speaker at related conferences and workshops. Ruediger Weissbach achieved his M.A. in communication sciences in 1986. Subsequently he worked as a freelancing scientist. From 1987 until 1992 he was engaged at an IS department in the electrical industry. In 1993 he changed to a building society, where he is responsible for information technique and information systems. Besides this function, he has worked as a Lecturer at several universities since 1990 and took his Ph.D. in information sciences in 2000 at the Free University of Berlin, Germany. The main aspects of his scientific work are communication processes in organizations, the impact of IS on organizations and IT management, especially in SMEs. Dianne Willis is a Principal Lecturer in Information Management at Leeds Metropolitan University, UK. She is currently completing a Ph.D. in the use of e-mail as a communication mechanism in work organisations. Her other research interests include sociotechnical issues surrounding the implantation of new technology in business and social environments. She is currently involved in a large UK research project on e-business, which will be published in December 2002. She has published articles in journals and books and has presented at conferences. As a member of the BCS Sociotechnical group, she has co-edited two books titled, The New SocioTech: Graffiti on the Longwall and Knowledge Management in the SocioTechnical World: The Graffiti Continues. Fu Xin is a Graduate Student in the Department of Information Management, Peking University. B.A from Beijing Foreign Studies University. Research interests include information organization and retrieval and information resources management. Keiichi Yamada is an Associate Professor of Faculty of Business, Marketing and Distribution at Nakamura Gakuen University, Japan. His research covers corporate strategies, organizational theory, management information systems, and information technologies, etc. His current research focuses on the strategies for interorganizational competition and cooperation - especially on the strategic alliances as cooperative relationships, and interorganizational network organization as interorganizational linkage. Yurong Yao is a Doctoral Candidate and Research Associate in the Department of Information Systems and Decision Science at Louisiana State University, USA. She has articles published in books and several conference proceedings. She received her B.Sc. in International Business and Computer Science and Engineering, and M.Sc. in Computer Science and Engineering from Shanghai Jiao Tong University in China. Her research interests include applications service provisions, electronic government, and strategic issues of information technology. Teoh Say Yen is a Researcher affiliated with the IT Business Unit of the School of Business and Information Technology, Monash University (Sunway Campus), Malaysia. She has recently completed a broad survey of the use and value of Internet B2B for businesses in ASEAN. Acknowledgments In closing, I wish to thank all of the authors for their insights and excellent contributions to this book. I also want to thank all of the reviewers, without whose support this book could not have been completed. Special thanks go to Mehdi Khosrow-Pour and Jan Travers at Idea Group, Inc., for their ongoing professional support and encouragement over the years; and to Amanda Appicello also at Idea Group, Inc., for keeping me focused and on schedule. Finally, I want to thank my family and colleagues for their support throughout this project. Gerry Gingrich
| |||||||||||||||||||||||||||||||
| | |||||||||||||||||||||||||||||||||
EAN: 2147483647
Pages: 188