Fabrikam also needs to reflect the subjective user experience with the new streaming media system in their usage reports. There are different methods for collecting user feedback, and Fabrikam decided to use a combination of methods to get the best cross-section of data during the pilot program.
For the unicast content, each publishing point is assigned a wrapper playlist that introduces the content. At the end of the content, the playlist redirects the user to a Web form where they can record their opinions about the content.
The Media Guide Web site provides a feedback link that can be used at any time to provide opinions about the streaming program to the administrator, either through e-mail or through the survey site.
The statistics gathered this way will provide context for the information collected from the log files and performance counter analysis, and will provide important direction for development of the streaming media program within Fabrikam.