O

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W]

offshore projects 2nd 3rd
     communication 2nd
     cultural differences
     differences in cultures, work practices, and laws
     when to use
online help
operations support (Help Desks)
     best practices
     call management systems
     call tracking software
     equipping
     goals of
     license utilization software
     problem tracking software
     staffing
     Web sites
oral presentations
organizational assessments
outsourcing [See also outsourcing organizations.]
     challenges of
     colocated contractors
         communication mechanisms
         hours of operation
         IT problems in new environments
         IT resources
         overtime issues
         quality of facilities
         work space considerations
     definition of
     distant contractors, same country
     growth rates
     market size
     multiple contractors
     offshore projects 2nd 3rd
         communication 2nd
         cultural differences
         differences in cultures, work practices, and laws
         when to use
     RUP and
outsourcing organizations [See also outsourcing.]
     acceptance testing checklist
     best practices
     lack of agreement on business process
     PMO (Project Management Office)
         CCBs (Change Control Boards)
         common code, developing
         contracting officers
         data models
         internal project champions
         IT managers
         lead user representatives
         PMO project architects
         project managers
     stakeholders, managing in
overtime, colocated contractors and
ownership of project plan, establishing sense of