Workflow

The great promise of electronic messaging systems such as Exchange Server lies in their capability to help manage the flow of documents to complete a specific task among the various persons who need to be involved in the task. The products listed here add to Exchange Server's already wide-ranging capabilities in the workflow arena.

• 80-20 Document Manager 80-20 Document Manager works with Exchange, IBM DB2, and Microsoft SQL Server databases. It enables users to share files with full document-level security, version control, check-in/check-out, and full-text indexing. This product enables serious Exchange-based groupware applications. Contact: 80-20 Software (www.80-20.com)

• KnowledgeMail KnowledgeMail scans corporate e-mail looking for topic areas and connections based on senders and recipients. It seeks to find sources of organizational expertise and activity. Users can then access the KnowledgeMail database when embarking on new projects or to enhance ongoing projects. Contact: Tacit Knowledge Systems, Inc. (www.tacit.com)

• Transform Response Transform Response is a tool for developing group inbox applications. The product can be used to support such applications as a customer service center for a website, an e-mail extension to a call center, or a corporate or customer help desk. Contact: Transform Research (www.transres.com)