Acknowledgments

There are so many people that I regard as my reason for this book. I would not feel right without mentioning them and how much each one of them has inspired me in some way or another.

Ascolta Training Company, for your support along the way, especially Irene Kinoshita, Ted Wagner, William Kivlen, Jack Wood, Kevin Masui, Dennis Ogata, Colby Morita, Ann Mattair, Karl Homa, Chris Smith, Hilson Shen, Fred Cutaran, Randi Rubenstein, John Rauma, and the rest of the gang!

The Verizon Gang, especially Gil Leon for giving a Field Tech the chance to cross over to the data side, Matt Cummings and Virgil Miller for helping me to remember to NEVER erase Flash! I also want to mention Robert Alaniz for helping me out in a pinch, Dana Christensen for always being there, Bruce Cain, Mack Brown, Randy Kwan, Edward Villaflor, Shawn Schneider, Earl Aboytes, Ken Schwartz, Lori Scott, Steve Scott, Paul Scott, and the rest of the gang.

This would not be complete without mentioning Brett Bartow, for putting up with my missed deadlines and millions of questions over the last year. Your support has kept me on track and has made this one of the best experiences in my life. I also want to mention my development editor, Jill Batistick, for being so patient and keeping my spirits up when I began to wear thin, and my technical editors, Mark Wilgus, Randy Ivner, Stevan Pierce, and Sanjeev Patel, for doing such a great job at keeping me straight.

Thank you all so much!