Help and Support Center Troubleshooters

Another important Help and Support Center resource that merits inclusion in this chapter is troubleshooters. Troubleshooters can help administrators in a number of ways. First off, they provide users with a place to turn before seekinghelp from administrators. Secondly, they provide administrators with a troubleshooting starting point. Troubleshooters are especially helpful when administrators are called upon to troubleshoot a problem with which they have never worked with before.

Table 3.2 provides a listing of all the troubleshooters located in the Help and Support Center.

Table 3.2: Help and Support Center Troubleshooters

Troubleshooters	Assists in Troubleshooting
Digital Video Discs (DVDs)	DVD drives, display video adapters, settings, and drivers
Drives and Network Adapters	Floppy disks, hard disk drives, CD-ROM drives, DVD drives, tape drives, and network adapters
File and Print Sharing	Problems with sharing drives and folders, printers, and problems with accessing these resources over a network
Input Devices	Mice, keyboards, trackballs, scanners, cameras, etc.
Internet connection sharing	Issues related to setting up ICS and connecting to a computer running ICS
Internet Explorer	Issues related to Internet Explorer toolbars, printing, browsing, downloading, etc.
Hardware	Generic issues related to all types of peripheral devices
Home Networking	Issues related to network setup and file and print sharing
Modem	Modem setup, configuration, and connections
Multimedia and Games	Joysticks, DVD problems, USB hardware, DirectX drivers, and general gaming issues
Outlook Express (Messaging)	Issues relating to Outlook Express and Windows Messenger
Printing	Printer setup, configuration, and operation
Sound	Audio cards
Startup/Shutdown	Issues related to starting and stopping Windows XP
System setup	Issues related to installing and configuring Windows XP
USB	USB devices and connection issues

You can access any troubleshooter in Table 3.2 using the following procedure.

1. Open the Help and Support Center.

2. Type List of troubleshooters in the Search field and press on the Enter key.

3. Click on List of troubleshooters in the Search Result section in the left pane.

4. A list of Help and Support Center troubleshooters appears in the right pane. Click on a troubleshooter to start it, as demonstrated in Figure 3.23.

   
   Figure 3.23: Troubleshooters like the System Setup troubleshooter begin with general questions and gradually guide you through a detailed problem resolution