Recap and IM Action Plan

1. The retention of instant messages, e-mail, and other electronic business records is an essential business function for every organization.

2. Manage instant messaging retention in anticipation of lawsuits and discovery requests.

3. As workplace instant messaging grows, expect the interest of litigators and regulators to grow as well.

4. Apply technology solutions to IM retention and retrieval.

5. Be proactive. You’ll spend less time and money preparing for the inevitability of litigation and investigations than you would responding to a lawsuit or regulatory inquiry.